Smoky Mountain Hearing Specialists August 2019

AUGUST 2019

423-200-3612 SMOKYMTNHEARING.COM

THE FAMILY TOUCH TO HEARING CARE

A Little Care Goes a Long Way

After I earned my bachelor’s degree, I went to work for a media company. My bachelor’s degree is in business, so initially, it seemed like a perfect fit. But I soon learned that in the media and advertising industries, the work is distant from the people it actually affects. I was primarily working with patients on strategic planning for their media campaigns, but I wanted something more. I reached out to a friend I had known for a few years who was in the hearing health care field to learn more about what he did. From the moment I spoke with him, I felt it was something I was supposed to do. Even though I still worked for the media company while working on my master’s program at the University of Tennessee, I finally felt like I had a clear direction on what I wanted to do with my life. What I like about my work now is building relationships with the patients and getting to know them. We have a chance to find out what their needs are, and there isn’t a cookie-cutter approach to how we treat them. Every patient’s needs are different, so we try to tailor the treatment plan based on their needs. The care we give makes a world of difference and helps us go the extra mile for our patients. We regularly follow up with our patients to ensure they are getting the most out of their devices. Our philosophy is this: We aim to treat and care for every patient for a lifetime. We see every patient every six months at a minimum. That’s not the industry standard, but it ensures we can do preventive care. Obviously, things come up that need to be addressed on a case-by-case

basis, but, even if there are no issues at a biannual checkup, patients love the opportunity to address anything they feel needs attention.

I’m now 10 years into my practice, and it’s the most fulfilling job I’ve ever had. I’m proud that my own father and father-in-law are

patients, and giving them and my patients the same high level of personal and direct care as they regain their hearing brings me unimaginable joy. If you think of all patients who walk through the door as family, and treat them as such, everything else will fall into place. —Brett Parish

“The care we give makes a world of difference and helps us go the extra mile for our patients.”

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