EFI Expands Nozomi C18000 Digital Solutions Program
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In response to significantly increased volumes of direct- to-board UV LED inkjet digital production on its C18000 corrugated printing platform, Electronics For Imaging, Inc. (EFI) has significantly enhanced its Nozomi Digital Solu- tions Program of professional services for the Americas. As a result, customers can more effectively and more profitably participate in the rapid analog-to-digital printing transformation occurring in the corrugated space. EFI’s corrugated inkjet training and support capabili- ties for the Americas are now based out of the company’s Londonderry, New Hampshire, Customer Experience Cen- ter. The new capabilities are integrated in an enhanced program of professional services launching along with the company’s second-generation single-pass corrugated solution, the Nozomi C18000 Plus printer. EFI has taken learnings from the past three years sup- porting customers in the field to strengthen its Digital Solutions Program, which will provide improved remote support, including the use of augmented reality, to deliver faster, effective service that can lead to maximum uptime and productivity. The company’s service offerings for sin- gle-pass inkjet corrugated digital printing also leverage EFI’s legacy helping customers in the commercial printing, display graphics signage and other markets grow through the transition from analog to digital print. “There is momentum in the corrugated market as dig- ital becomes a critical path for production. EFI customers have experienced real growth with their Nozomi printers – print volumes on a per-machine basis are up 40 percent year over year for our customers across the globe,” said Scott Schinlever, Chief Operating Officer, Inkjet, EFI. “Our continued focus on support will help further ensure our customers’ success in the analog-to-digital printing transi- tion using their single-pass printing investments.” Increased remote support capabilities and an empha- sis on enhancing support staff skills have taken EFI No- zomi service capabilities to a new level. While these ca- pabilities address many of the travel issues created by the pandemic, a reduction in service technician travel – com- bined with a stronger, technology-assisted emphasis on clear communication – can also lead to faster resolutions for issues and reduced machine downtime. New remote solutions for EFI Nozomi users include innovative data and intelligence offerings centered around the EFI IQ cloud platform integrated with Nozomi printers’ EFI Fiery digital front ends (DFEs). EFI’s technical know-how in the corrugated space ex- tends even beyond printing platforms. In addition to EFI Fiery DFE technology, the company delivers end-to-end workflows in corrugated business and production man- agement with solutions such as EFI Escada corrugator control systems, EFI MarketDirect PackCentral for online CONTINUED ON PAGE 32
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November 16, 2020
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