FamEx Playbook Data Insights

Family Business Source Markets (2019)

2019 Family Rooms Revenue by Source Market% [yoy%]

2019 ADR and Average Length of Stay (ALOS) for Each Source Market

600

6.0

ADR - USC AFR-Night(USC)

ALOS

Others, 11%

5.1

4.8

China, 25%

500

5.0

4.3

4.3

4.3

4.1

(+5%)

3.8

3.6

400

4.0

2.5 2019 Average Length of Stay (vs. 2.0)

3.3

(-12%)

3.1

2.8

2.8

2.8

2.7

Malaysia, 2%

2.6

300

3.0

2.1

2.0

Australia, 9%

1.9

1.9

1.8

USA, 4%

200

2.0

(+17%)

Philippines, 5% HK, 4%

(+2%)

100

1.0

(+1%)

S. Korea, 9%

177 199 202 304 271 217 217 235 298 133 228 311 193 244 211 346 390 313 294 164

Singapore, 5%

0

0.0

(+12%)

UK, 6%

(+14%)

Japan, 6%

(-2%)

(-6%)

(+21%)

Opportunity for Growth: 1.

Key Source Markets : • Top 20 Source Markets Contribute 88.9% of Family Rooms Revenue • China alone contributes 25% of Family Room Revenue, followed by: AU (9%), KR (9%), UK (6%), JP (6%), SG (5%) • China should be our first focus, because of our footprint (>50%) and the domestic travel trend growth is strong • Other markets to explore include UK, EU countries, USA, Saudi Arabia, Russia that have long ALOS and higher ADR

Extend ALOS: Occupancy Shangri-La Family ALOS is better than average guest (but lower than China inbound average of 7.93 days, based on forward keys for ALL travellers).

2.

Target Growth Market: China travelers

3.

Target “higher ADR + higher ALOS” source markets

32

2020 Shangri-La Group. All Rights Reserved.

Source: BluePrint (USD Constant, FY2018, All Hotels);

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