10
UNIVERSITY PARTNERSHIPS PROGRAMME
Job description
Employer Name:
UPP Residential Services Ltd
Location :
Gracechurch Street URSL Commercial
Business Unit :
Job Title :
Business Standards Manager
Reports To :
Commercial Manager
Purpose of the job
To monitor and maintain operational business standards across the portfolio through the development and implementation of Service Level Agreement audits, a certified Quality Management System, risk management and performance reporting.
Roles and Responsibilities
Business performance audits
• Conduct quarterly performance management audits at all operational sites and complete an audit report for each. • Maintain the Business Standards report for all sites including performance scores, audit actions, process reports and risks. • Manage the annual Business Standards audit plan for UPP Residential Services, liaising with all departments as necessary. • Drive improvements across the portfolio through tracking of actions and improvements and sharing best practice. • Design and deliver training on audit, sampling and contract performance. • Support the Business Standards & Performance Manager in ensuring contract compliance across the portfolio through audit activity. • Coordinate internal and external audit actions, responses and reports.
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