Contact tracers will:
• •
Call from 0300 013 5000
Send text messages from ‘NHStracing’
• Ask individuals to sign into the NHS test and trace contact-tracing website • Ask for an individual’s full name and date of birth to confirm their identity, and postcode to offer support while self-isolating • Ask about the coronavirus symptoms the individual has been experiencing • Ask individuals to provide the name, telephone number and/or email address of anyone they have had close contact with in the 2 days prior to their symptoms starting • Ask if individuals have been in contact with anyone who is under 18, or lives outside of England
Contact tracers will never:
• Ask individuals to dial a premium rate number to speak to them (for example, those starting 09 or 087) • Ask individuals to make any form of payment or purchase a product or any kind • Ask for any details about an individual’s bank account • Ask for an individual’s social media identities or login details, or those of their contacts • Ask for an individual’s passwords or PINs, or ask them to set up any passwords or PINs over the phone • Disclose any of an individual’s personal or medical information to their contacts • Provide medical advice on the treatment of any potential coronavirus symptoms • Ask individuals to download any software to their PC, or ask them to hand over control of their PC, smartphone or tablet to anyone else • Ask an individual to access any website that does not belong to the government or NHS
Workers in self-isolation are entitled to SSP for every day that they spend in isolation, if they meet the eligibility conditions, and this is also applicable for those self-isolating due to the test and trace service.
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The challenges of furlough at the frontline 19 June 2020
The coronavirus pandemic has had, and continues to have, a massive impact on our personal and working lives.
The CIPP policy team believe that no knowledge is ever wasted and with that thought in mind are hosting a virtual meeting on 30 June 2020 to discuss the impact that Covid-19 outbreak has had on our work from the moment we were told by the Prime Minister Boris Johnson to ‘work from home where possible and only travel when absolutely essential’. Your experiences shared during the virtual roundtable will be put forward into an article to be published in the CIPP monthly magazine, Professional in Payroll, Pensions and Reward (PiPPaR) and put forward to join other shared experiences within the Coronavirus hub. All contributions, whether they be oral or written will be anonymous unless you request otherwise.
No subject will be out of bounds however we have listed some questions and subjects that you may find useful in considering the impact Covid-19 has had on you. This isn’t an exhaustive list.
Furlough and the Coronavirus job retention scheme:
• • • • •
How time-consuming has it been to reach furlough agreements?
How difficult has it been to identify 80% of earnings etc for reclaiming under CJRS
How easy has it been for the CJRS claim file to be created? To what extent has your payroll software been able to help? Did the lack of clarity in the furlough rules prove problematic?
• Have there been any overpayments to furloughed workers? And how will these be recovered?
The Chartered Institute of Payroll Professionals
Payroll: need to know
cipp.org.uk
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