The Policy and Research team launched a QuickPoll, which ran for just under two weeks, and asked the question:
“How do you record reasons for SSP incapacity within your payroll software?”
There were a healthy number of responses, and the breakdown is as follows:
We are having to override manually for COVID19 related incapacity: 65% We don’t – we keep manual records: 31% We pass on to our bureau to monitor: 4%
As expected, many payroll teams are having to intervene and to manually override for any incapacity relating to coronavirus. This must be highly time consuming for payroll professionals, and there is, unfortunately, always room for human error where manual processes are involved. Similarly, many respondents reported that they have had to maintain manual records to ensure that they comply with the recordkeeping requirements associated with claims submitted through the Coronavirus Statutory Sick Pay Rebate Scheme.
A much lower percentage of individuals confirmed that they pass the information across to their bureau, who would then be required to keep a record of it.
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The CIPP’s latest QuickPoll: Have you used the Digital Assistant whilst trying to understand and/or claiming through CJRS? 2 June 2020 As the range of measures introduced by the government to help the UK through the outbreak of coronavirus have dominated much of the work of payroll professionals of late, the CIPP wanted to see how many of you have been utilising HMRC’s digital assistant. We also wanted to establish whether those of you who have used the service found it useful or not, so the Policy and Research team has created a QuickPoll. The online assistant asks a variety of questions and offers multiple choice responses to those questions. Users should select the option that applies most closely to them, until the assistant directs them to the guidance page most relevant to their situation. We know that payroll teams up and down the country are working relentlessly to ensure that staff are paid correctly, and on time, and are aware of how busy you all are. We would really appreciate it if you could spare a moment of your time to provide a response to the QuickPoll to help us to determine how widely the digital assistant is being used and also how useful it is.
CIPP comment
The CIPP’s QuickPolls only allow respondents to give one short, simple answer to the question being posed. If you have any additional feedback on HMRC’s digital assistant, or similarly, on anything relating to the CJRS, then please share your experiences with the Policy and Research team, at policy@cipp.org.uk. We really value all the feedback we receive from members.
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CIPP response to LPC consultation on National Minimum Wage rates for April 2021
The Chartered Institute of Payroll Professionals
Payroll: need to know
cipp.org.uk
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