Guidance relating to the Coronavirus Job Retention Scheme (CJRS), and the frequency with which it evolved, has highlighted the necessity of payroll professionals to familiarise themselves with HMRC information available on Gov.UK. This is to ensure that they process payrolls in line with legislation, and that they are treating various pay elements correctly.
The CIPP’s Policy and research team wants to hear from you, and how you most frequently access HMRC guidance online, and so has published a new Quick Poll on the News Online page. The Poll asks:
“When looking for HMRC guidance on Gov.UK, where do you look?”
This is an important question, and your responses will advise what the most effective methods of communication are for HMRC, when publishing the latest guidance and updates.
Whilst we are aware that payroll professionals are extremely busy, the Quick Poll will take less than a minute to complete, and will feed into research that explores the best ways for HMRC to communicate with its customers.
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57% of those accessing Gov.UK for guidance use a variety of resources 9 October 2020
There is a wealth of information on the Gov.UK pages, along with a substantial amount of guidance that is of use to payroll professionals, or indeed, anybody wanting to familiarise themselves with payroll policies, and ever-evolving legislation.
The information is presented in a variety of formats, and the CIPP’s Policy and research team wanted to enquire which method of communication individuals favoured. The question that was posed on the CIPP’s news online page was:
“When looking for HMRC guidance on Gov.UK, where do you look?”
Gov.uk white pages: 22% Webinars: 2%
HMRC manuals: 12% Youtube videos: 1% All of the above: 6% A mix of some of the above: 57%
The majority, by a substantial stretch, confirmed that they use a mix of the resources available to them at Gov.UK, but not all of them, as only 6% of respondents stated they used the whole range. 22% utilise the Gov.UK white pages to gather information, whilst 12% make use of the HMRC manuals. Only 2% and 1% said that they used webinars and Youtube videos, so it seems that there is more of an appetite for the more traditional, word-based formats of communication, as opposed to the more technology-based platforms for providing guidance.
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New Quick Poll: How many businesses are intending to use the Job Support Scheme? 9 October 2020 As it was announced that a Job Support Scheme would be introduced from 1 November 2020, to protect ‘viable jobs’, the CIPP’s Policy and research team wanted to ask how many businesses are considering making use of the scheme, and if so, whether it has had any impact on their imminent employment plans.
In order to assess this, a new Quick Poll has been published on the CIPP’s News Online page, which asks:
The Chartered Institute of Payroll Professionals
Payroll: need to know
cipp.org.uk
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