UNIVERSITY PARTNERSHIPS PROGRAMME
Reporting to the Managing Director – Residential Services, the Senior Operations Director will take full responsibility for the operational management of the London and South East region as well deputising for the Managing Director across UPP’s broader national portfolio of 36,000 bedspaces. This role will lead the overall management of RS delivered services to the University student residences and academic estate across the region. They will lead the regional site teams to deliver the highest standards of service to enhance the student experience, in support of the UPP corporate strategy. Other key accountabilities will be to lead on the identification and implementation of initiatives to continually drive performance improvement, operational efficiency and effectiveness across the RS business unit and the delivery of financial performance objectives for the region and wider national portfolio. We are seeking an individual with a proven experience at a senior and influential level with responsibility for leading customer-focused operational facilities services across a large-scale, multi-site property portfolio. You will have a demonstrable evidence of experience and track record in driving continuous improvement to deliver customer satisfaction, business growth and financial benefits across a large- scale, operational function. Experience of working across the full asset development, construction, operations life-cycle and on design, build, finance, operate models would be advantageous. The role calls for an individual who has exceptional leadership and communication skills, and that has a track record of leading and inspiring customer-focused in-house teams ranging from mid-senior level managers through to operational service delivery staff. The Role of Senior Operations Director
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