UPP - Senior Operations Director

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UNIVERSITY PARTNERSHIPS PROGRAMME

Health, Safety, Environment and Quality • Take a leading role in promoting health, safety and environmental matters and operational risk management across the business • Manage risk and ensure compliance with legal, regulatory and internal procedural requirements. Ensure health & safety compliance and, in conjunction with the UPP company Health and Safety Department ensure that Health and Safety policies and procedures are adhered to • Promote a positive and learning culture for health, safety, environmental and quality with employee engagement and consultation at its core • Ensure all sites within the region are compliant to statutory and technical maintenance obligations; ensuring all systems, processes and policies are in place, complied with, monitored and recorded • Ensure all employees in the region are, appropriately and suitably trained in and aware of their HSE duties and responsibilities • Maintain accreditation standards across the region. Ensure the requirements, and remedial actions of audits and inspections, both internal and external audits (ISO 9001, ISO 1400 and OHSAS 18001) are met including Water Risk Assessments and Fire Risk Assessments • Drive improvements across regulatory requirements, health and safety and quality standards by using performance data, evidence, and relevant outcome measures, ensuring compliance with all internal controls. • Take the lead role in coordinating RS’s activities and compliance in respect of technical and statutory compliance. Represent RS on relevant committees and ensuring RS is positioned to respond to existing and new legislation relating to building safety, fire safety and all areas of statutory maintenance.

Client Liaison

• Take a leading role in partner engagement as well as liaison and performance monitoring. • Develop and maintain mutually beneficial relationships with University partners and other key stakeholders. • Provide senior liaison with the university client and student bodies (e.g. student union) over matters covering all aspects of the accommodation • Seek opportunities to expand the range of services to both existing and new partners in the region • Champion the delivery of excellence in student experience within the business. Devise, agree and deliver action plans to focus on service improvements

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