Actioning tenant feedback in 2023
While we are busy analysing the results of our 2023 Tenant Survey, we wanted to share how we have actioned tenant feedback throughout the year.
Improving communications • This year we ran a communication sharing session with tenants and staff. The tenant- designed session focused on sharing real examples of positive communication to highlight the small but impactful interactions that make up meaningful communication. • We have reviewed our maintenance inspection letters to provide more clarity and information about why we visit your home. • We continued Maintenance Information sessions in 2023, and introduced the first Rent Information session in Mandurah, with plans for more in 2024. • We are finalising a new tenant handbook to provide clear and comprehensive information to new tenants about their rights and responsibilities.
Empowering tenants to manage neighbour issues • We held Police and Community Safety Sessions for tenants to voice concerns, ask questions and better understand who to call about neighbour issues. • We launched a subsidised mediation service to provide affordable and effective options for tenants to resolve neighbour disputes.
Responding to feedback about property alterations • We have worked with the regulator of the Residential Tenancies Act WA (1987) to amend our leases, so tenants don’t have to remove property modifications if they are compliant with building codes and have sufficient longevity. • This means the next tenant can benefit from existing modifications for as long as they remain functional, however, Housing Choices WA will not take responsibility for maintaining or replacing these items should they stop working and incoming tenants can chose to do so if they wish.
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