What is the Verbiage?
In hospitality verbiage is about engaging with the guest by using more effective words and asking questions that show you ’ re interested in building a good relation and connection with them. It is about keeping track of valuable answers, using guest notes and tags to personalize them to gain their brand loyalty.
Why is Verbiage important?
Verbiage is crucial in hospitality because it helps create a welcoming atmosphere, improves communication, and ensures guests feel valued. By using clear and polite language, we can enhance the guest experience while reflecting the hotel's high standards. At Shangri - La, all our colleagues are expected to Obsess Over Customer Experience, acting proactively and responding with our heartfelt Asian hospitality. This includes using effective communication and well - chosen verbiage to meet the needs of our guests and ensure their satisfaction.
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