Guest Interaction Guidelines
Greeting The Guests
Creating a positive first impression is crucial to making guests feel welcome and valued from the moment they arrive. The first colleague to meet the guest has the opportunity to establish a lasting, positive impact through a warm smile, eye contact, and appropriate body language. A friendly and genuine greeting sets the tone for a strong, long - term relationship, influencing the guest ’ s overall experience and likelihood of returning. If the guest ’ s first interaction is negative or lacks warmth, it can reduce their interest in coming back to the hotel. Therefore, it ’ s essential to ensure that every guest ’ s initial contact is welcoming and satisfying to foster long - term loyalty.
Verbal Greetings (First - time Guests)
Greet Warmly & Introduce Yourself: “ Good morning/afternoon/evening, welcome to Shangri - La Jeddah! We ’ re delighted to have you with us. My name is Huda, and I ’ ll be happy to assist you during your stay. How may I help you today? ” Offer to Personalize Their Stay: “ I see this is your first time with us! We ’ d love to make your stay special. If you need anything or have any preferences, please let me know. ”
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