Personalizing Guest Experience
It is about accommodating to the guest needs and preferences, maintaining impeccable levels of service and create memorable experiences that entice customers to return. It is about recognition and proactive attention to detail that make guest experience different and unique
If a guest prefers a specific title (Doctor, Mr., Mrs.), always use it in your communication.
Example: “ Good morning, Dr. Ahmed. I hope you're enjoying your stay. ”
If you know the guest ’ s preferences (e.g., dietary restrictions, room preferences, or special requests), offer solutions based on that knowledge.
Example: “ I remember you prefer city view rooms. Your room has been prepared accordingly, Mr. Ibrahim. ”
“ I remember you mentioned you like to have fresh fruit delivered to your room every morning. Would you like me to arrange that again for you, Ms. Jana? ”
“ I ’ ve received your request for a late check - out, Ms. Salma, and I ’ ve confirmed it for you. You ’ re all set. ”
Take the time to ask about a guest ’ s preferences or how they like to experience their stay. This could be related to room temperature, food preferences, or even activity suggestions.
Example: “ I noticed you're a coffee lover, Ms. Amina. Jeddah has a few specialty coffee spots. Would you like me to recommend one nearby for a great coffee experience? ”
“ I remember you mentioned you enjoy the beach, Mr. Tarek. Our private beach club offers stunning views of the Red Sea. Would you like me to arrange a visit for you? ”
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