C EO R EPORT As we look back on a year filled with acts of kindness for our patients, we celebrate these successes. In 2016, OneWorld expanded to Sarpy County with a new clinic in Bellevue. Our new and innovative Teen and Young Adult Health Center in South Omaha helped us broaden our focus on underserved populations. In total, we cared for 37,771 unique patients from 70 zip codes at our 12 clinics. Of those patients, 60% lived below the 100% poverty line, 83% were racial and ethnic minorities, 49% were uninsured and 40% were children. A new cataract surgery program for uninsured patients, a mobile mammogram program for baseline mammograms for uninsured women, a new partnership with Creighton University’s
Kindness in new clinics: OneWorld Bellevue, Teen and Young Adult Health Center enjoy successful first years
Kindness on the go: Care Mobile provides a new smile and ‘a new lease on life’
Kindness after hours: OneWorld employees go above and beyond after patient’s house fire
When Norma Valle, a Social Assistance Worker at OneWorld, learned that a house fire had claimed everything belonging to a patient’s family just before the holidays, she sprang into action. Valle first tried to help the family of seven (Mom, Dad, a 17-year-old girl, a 13-year-old girl, twin 3-year-old boys and an unborn baby) through the process of finding community resources. She called several organizations asking for help, but she was disappointed with the lack of response.
OneWorld Bellevue and OneWorld’s Teen and Young Adult Health Center opened their doors to the public in early 2016. With these two expansions, OneWorld’s reach expanded to Sarpy County and to Omaha-area young people ages 15 to 24. Teens and young adults discovered that the Center is a place where they feel comfortable receiving care, thanks to the staff’s efforts to treat patients with kindness and respect. “One patient had been having a lot of problems with handling school, and he had been depressed for a really long time, so he met with me,” Amy Lacroix, M.D., a physician at the teen clinic, said. “We talked about different ways to manage his depression and anxiety. He and his mother left happy with the visit. They both said they felt it was a really nice place; they felt very welcome, and they were glad we had so much time to spend with them.”
Juanita Jenison, a fifth-grade teacher at Bellaire Elementary in Bellevue, saw firsthand how dental care from OneWorld’s Care Mobile can make a difference for a child. One of Jenison’s students had a chip on his front tooth. This child, she said, moved frequently, had spent time in homeless shelters and couldn’t remember the last time he had seen a dentist. Jenison asked him if he wanted his tooth fixed, and she received emphatic “yes,” so she attained parent permission and helped him make an appointment.
A young patient is all smiles before her dental appointment.
The Care Mobile celebrated 10 years and many smiles in 2016.
A OneWorld patient’s family (pictured) lost everything in a house fire just before the holidays.
“He returned to class waving a bag, literally dancing and smiling from ear to ear,” Jenison said. “He showed me his new toothbrush and floss, and he proudly announced that he could take them home. He showed me that his teeth had been cleaned, and he shared that the chip would be fixed.” Though the dentist told him the team would also have to pull two other teeth that were causing problems, the student was “not worried one bit.” He couldn’t wait for his next appointment. “I have never known a child to be this excited for much of anything, let alone a dental visit and dental work,” Jenison said. “I will remember this student forever now—the look on his face, his smile, that attitude and his joy that the dentists would clean and fix his teeth. I can’t wait for when he comes back from that appointment to dance for me with a fixed front tooth and a new lease on life.”
OneWorld’s Norma Valle
“It seemed like finding resources would take quite a bit of time, and they had been sleeping on the floor for two weeks,” she said.
psychiatry students and new transportation vehicles increased our capacity as the health care home for the most vulnerable among us. Continuously, we strive to address unmet needs, improve our services and enhance the patient experience. This year, we launched the AIDET model of customer service, increased our use of the patient portal for convenient test results and began using technology to gather real-time patient feedback. Our patients are our top priority, and we are committed to welcoming them and helping them access top-quality health care regardless of income, insurance status, immigration status or other circumstances. Our efforts are not unnoticed; last year, OneWorld ranked in the top 2% in the nation for health outcomes among the nation’s 1,400+ community health centers. We plan to continue to improve our services, starting by expanding dental care and establishing urgent medical and dental care at our Northwest Omaha clinic in 2017. We will also initiate a new legal partnership and grow our role in the community-wide Adolescent Health Project, which is focused on STD/STI rates and pregnancy prevention among young people ages 15-24. Our new strategic plan outlines our goals through 2020 as we continue to provide culturally respectful, quality health care with special attention to the underserved. All are welcome at OneWorld. Todos son bienvenidos en OneWorld.
organized an employee donation drive to help a family in need.
Soon, Valle realized that, even with community resources, the family would need additional help to make ends meet. They needed
everything from clothes and shoes to kitchen items and furniture. Valle sent an email to all OneWorld employees describing the situation and listing the family’s needs. Within a few days, she had “tons of emails” from employees reaching out with offers to help. “I was amazed at the response,” Valle said. “OneWorld not only
During OneWorld Bellevue’s first year of operation, the clinic met the needs of patients who spoke 10 different languages and who didn’t have medical homes. 78% of the patients seen in Bellevue lived at or below the 200% poverty line, and 60% were uninsured. Clinicians’ care ranged from childhood immunizations to chronic diseases such as diabetes, depression and significant tooth decay. “My 8-year-old niece had a bad toothache,” Kent Au wrote in a thank-you email. “She could not eat, sleep or study…I took her to OneWorld in Bellevue. Dr. Penly and his crew did a wonderful job of calming down my niece, and they completed the treatment. They did such a nice job that my niece asked us to take her to see Dr. Penly whenever she had any dental problems.”
Every year, more
At OneWorld, teens and young adults receive
than 750 low-income children are treated on the Care Mobile.
takes care of their patients as patients, but also as individuals out in the community.”
compassionate, age-appropriate care.
Donated items like clothes, kitchen items, toiletries and toys started filling Valle’s office space. After learning that the family was sleeping on the floor, an employee’s family even donated five beds.
Through partnerships with Omaha’s Ronald McDonald House, area foundations and schools, the Care Mobile celebrated 10 years and many miles of smiles in 2016. Every year, more than 750 low-income children are treated through 1,400 Care Mobile visits.
Sincerely,
For weeks after the fire, Valle enlisted volunteers and delivered carloads of donated items to the family, and the family also came to pick up donations at the Livestock Exchange Building campus. The family had a long road ahead of them, but with the help of donations from OneWorld staff members, they were able to begin the process of recovery.
Whether patients visited our established clinics or our newest locations in 2016, they left appointments assured that they would receive consistent, quality care at OneWorld.
Chief Executive Officer
Maria Wollen Andrea Skolkin, CEO
Dr. Mike & Kathy Gross Jamie Gutierrez Mora Kellie Harry Mike & Susan Lebens Carol Wang Drew & Meredith Weitz Adam & Sarah Yale Lyn Wallin Ziegenbein
BOARD OF DIRECTORS
MEMBERS Michael Chase
ONEWORLD MISSION OneWorld Community Health Centers, Inc., in partnership with the community, provides culturally respectful, quality healthcare with special attention to the underserved.
ONEWORLD VALUES ACCESS – Providing a broad array of quality health and community services to meet the health needs of individuals and families. INTEGRITY & COMPASSION – Creating an environment that fosters human dignity, honesty, respect and compassion for patients, families and staff. STEWARDSHIP – Practicing careful stewardship to ensure appropriate use of resources to meet the needs of those we serve. COMMUNITY – Inviting residents and other stakeholders to participate in the transformation of the economic, social and physical landscape of the community. PARTNERSHIP – Fostering broad collaborative efforts and educating the larger community to ensure necessary resources for vulnerable populations. EXCELLENCE & QUALITY – Ensuring continuous learning, quality, safety, adding value in every aspect of our work, we strive to exceed the expectations of our patients, employees and community.
Alan Jarecki Kristina Jordan Senator John McCollister Blanca Mejia Jillian Sisson,MSN,R.N. Suzi Sterba Jaime Suarez-Delgado Milton Trabal
Chairperson: Paula Schulz Vice Chair: Dan McMahon Secretary: Nuria Archer Treasurer: Correen Harrell
Robert (Bo) Dunlay,M.D. Anna Hernandez-Valencia Cecilia Hiebner Senator Robert Hilkemann Don Hutchens
ADVISORS Ellie Batt Ken Bird Stephen & Anne Bruckner
ONEWORLD VISION An innovative leader, empowering individuals in healthy communities.
Patients & Visits Over Time
REVENUES Patient Care
Patients by Age
148,859 2016
$17,134,387 11,921,883
% Language
2 0 1 6
344/1,019 LEARNING COMMUNITY CENTER FAMILIES
102,090 PRESCRIPTIONS FILLED
19,057 DENTAL VISITS
148,589 VISITS
Adults 65+
Adults 18-64
Pediatrics
Grants & Contracts
6,331,350
Contributions
550,356
Other
72,000 WIC VISITS
37,771 PATIENTS SEEN
11,957 MEDICAID
Net assets released from restriction
% of Patients Best Served in Language Not English
3%
40%
57%
2,949,150
72,274 2009
7,883 BEHAVIORAL HEALTH VISITS
Total Visits
& INSURANCE ENROLLMENT
29,829 PATIENT SUPPORT VISITS
$38,887,134
Total Revenue
66% 2010
36% 2016
91,822 MEDICAL VISITS
875 BABIES BORN
1,509 PRENATAL PATIENTS
EXPENSES Salaries
Patients Served
$18,121,165
Uninsured Patient Volume
TOP 2% CLINICAL QUALITY MEASURE
3,579,473
Benefits
Professional Fees & Purchased Services
37,771 2016
18,387 2009
18,526 2016
2,407,659 12,561,290
11,453 2009
CHARITY CARE $12,329,975
Supplies & Other
756,012 960,928
Rent
Patients by % FPL with known income
Patients by Payer
TOTAL COST PER UNIQUE PATIENT $847
Depreciation
49%
31% 18% 2%
100% & Below 60%
11% 9%
20%
NEW SERVICES Teen & Young Adult Health Center / OneWorld Bellevue Transportation Service / Promotoras
$38,386,527
Total Expenses
Minority 75%
500,607 239,079 739,686
Total Operating Income
None/ Uninsured
Medicaid
Private Insuance
Medicare
101-150% 151-200% Over 200%
Investment Income
Balance
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