Vulnerability - this is the lynchpin of gaming's responsibility - shutting down the gaps and openings. Key still is the basic - physical distancing and hygiene. Everything else that has been done has been in reaction to what we thought we knew at the time. Create a whole disinfectant cleaning protocol and CDC then says contact surfaces are not a significant vulnerability - doesn’t mean what we’ve done is wrong or not effective - but there is still too much unknown to guide significant investment. 2. It is common practice that organizations and businesses are trying to hurriedly adjust procedure to safely accomplish a function or activity and not analyzing ways to adjust the function or activity. Here is an example - my wife’s employee identification card recently expired and she had to go and get an updated card. Made an online appointment, travelled to an administrative workspace. Tiny little space with an employee behind a plexiglass shield. As my wife entered this tiny space the employee pulled up her face covering - so already filled the room with microbes. Then asked my wife to sign in on a paper ledger only feet away from the employee, not protected by the plexiglass. Wife had to produce two forms of ID that the employee physically took for scanning and handed them back. Then she was asked to remove her face covering and sit for a photograph. The employee was not ready and my wife sat without benefit of face covering for an additional 5 to 10 minutes. So, let’s look at this function/ or activity. - simple ID renewal - what safety procedures were enacted, plexiglass shield and required face covering. It seems no effort was given to adjusting the function of ID renewal, nor was the process adequately assessed. What could that process have looked like? The whole building was empty - everybody teleworking - the function could easily have been moved to a larger room. My wife could have scanned her two forms of ID and sent an encrypted email along with a recent photograph. The online appointment could easily have replaced the paper sign in sheet. My wife could have appeared displayed her ID for verification - behind a shield. Stepped back a safe distance and removed her face covering to confirm the photo sent was indeed her - face covering back on - take her new ID and be gone. Less contact points limited time without a face covering - in a larger space - safer for my wife and the employee. So, the take away from my wife’ story for me - we must absolutely evaluate every function or activity in our operations and look for ways to actually adjust those functions or activity. And we must be preparing for the long haul - the new normal. Secondly, as we enact process, we must continually evaluate and assess the process. If we require employees to wear face coverings - are they and are they wearing them properly? 3. Crisis brings out the best humanity has to offer along with the worst - hucksters, frauds and criminals will crawl out from under their rocks during crisis - beware - due diligence and vetting vendors and opportunists is more important now than ever. And this too amounts to lessons learned for the playbook.
4.The Indian Gaming industry must understand health and safety does not equate to competitive advantage - now is a time to share information regarding best practices, promising practices and lessons learned regarding COVID-19. Everyone is in this
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