Useful Information
CONCIERGE.FORTNUMANDMASON.COM Phone +44 (0)20 7465 8668 Monday to Friday 9am–6pm (GMT) Email CONCIERGE@FORTNUMANDMASON.COM
purchase, call +44 (0)20 7465 8668 or
FESTIVE PERIOD TERMS & CONDITIONS
• Receiving your order For all deliveries, a photo of the parcel is taken
email concierge@fortnumandmason.com
Any order you place with us will be governed
to prove it was handed over. For deliveries within
OUR LIABILITY
by our General Terms & Conditions of Sale
the UK, our courier, DPD, can suggest that your
At Fortnum’s, we’re committed to ensuring each
(the “F&M T&Cs”), including any order that you
delivery is left in a safe place. We require the
and every one of our customers is happy with
place from our Christmas brochure. All orders
recipient’s mobile number to enable this via DPD
their ordering experience and purchases. However,
placed from 1 October to 23 December 2023
and if you choose to use this service, you’ll need to
we cannot accept any responsibility for delays
(the “Festive Period”) shall also be governed by the
refer to DPD’s online terms and conditions at
or failures outside of our control and, save to the
terms and conditions set out below (the “Festive
www.dpd.co.uk/terms-and-conditions.jsp
extent required by law, we shall not be responsible
Period T&Cs”). If there is any conict between
Some delivery methods are not available to all
for any loss or damage caused by these delays
these Festive Period T&Cs and the F&M T&Cs,
delivery locations. For more information, please visit
or failures. We take great care packing and
the Festive Period T&Cs will prevail. To reduce our
our Delivery Information and Charges page.
delivering, but should your item arrive damaged,
impact on the environment, the F&M T&Cs are not
we can arrange for a replacement (subject to
reprinted here but are available to view, in full, on
• Fresh food Please refer to individual product information on
availability). And provided we send a replacement,
our website. Please read these carefully before
we will not have any other liability in connection
placing your order as you’ll be bound by them, too.
our website for order deadlines and delivery
with the damaged item.
timelines. Please note, the chilled packaging used
HOW TO PAY
for fresh products is only su cient for the rst
To the extent the law allows us to limit our liability:
We accept payment by credit or debit card,
attempted delivery. It’s your responsibility to ensure
(a) our total liability to you arising under or in
Fortnum’s Gift Card, CHAPS and BACS.
the delivery can be accepted and signed for, and if
connection with these Festive Period T&Cs or the
Unfortunately, we cannot accept cheques or cash as
this fails to happen, you won’t be able to request
F&M T&Cs and in connection with any orders
payments for orders placed online or by telephone.
a refund or replacement. We also cannot deliver
placed under them will be limited to the price you
Please note, stock is not conrmed for orders and
fresh food outside the UK.
paid for those products; (b) we exclude all liability
will not be sent until payment has been received in
for business losses such as loss of prots, revenue
cleared funds. For security reasons, please do not
• All our wines and spirits are available for delivery in the UK only. Please note our Wine Case Discount
or goodwill. These exclusions apply to liability
send payment information by text, email or fax.
for breach of contract, negligence and any
(10% o when you buy any six bottles from our
other types of claim.
PRICES
range of sparkling, still, sweet and fortied wines)
All prices in our brochure and online are in GBP
excludes any other discounted wine, such as
GOVERNING LAW & JURISDICTION
sterling and include Value Added Tax (VAT) at the
seasonal reductions, pre-mixed cases or monthly
These Festive Period T&Cs and all orders placed
current rate. While we regularly review our website
oers. Spirits are also not included.
under them are governed by and construed in
and Christmas brochure, occasionally the two are
accordance with the laws of England and any
not consistent, and one or both may be incorrect.
• Heavy items and large orders require additional cost to send – this will be agged to you during the
disputes arising in connection with them will be
If this occurs, we’ll contact you and you’ll have the
subject to the non-exclusive jurisdiction of the
option of receiving a refund or conrming the order
ordering process and delivery quotes are available,
English courts.
as amended. For further details about pricing errors
on request, where your order includes such items.
and product descriptions, please see the F&M T&Cs.
If you order several items for delivery to the same
QUERIES & QUESTIONS
address, they may be dispatched separately.
If you have a question, big or small, about any of our
CUSTOMS DUTIES
products, please call our dedicated team of experts
Items ordered for delivery outside the UK may
SUBSTITUTIONS
on +44 (0)20 7465 8668, Monday to Friday, 9am–6pm (GMT). Calls received outside of these hours will be diverted to our Customer Services
be subject to import duties, taxes and fees. You,
On very rare occasions, we may need to substitute
as the customer, are responsible for payment
an item you’ve ordered for a replacement of equal
of any such fees.
or greater value. If you do not conrm that you’re
team. Please note, our lines will be closed
happy with the substitution, we may cancel your
from midday 23 December and will reopen on
CHRISTMAS DELIVERY TIMES & COSTS
order and issue a refund. However, if you’ve already
28 December 2023.
taken receipt of the order, you’ll need to return the
Our delivery times and costs (as outlined on the
item to receive a refund. Please note, fresh food
For more information, please visit our website
‘Delivery Information and Charges’ page at
cannot be returned for a refund once the delivery
at concierge.fortnumandmason.com To view our terms and conditions, please visit concierge.fortnumandmason.com/information/ terms-and-conditions
fortnumandmason.com) will change as little as
has been completed.
possible over the Festive Period. However, the
following will apply over the Festive Period:
CANCELLATIONS, RETURNS & AMENDMENTS
• Delivery by Christmas Day The cut-o date for standard delivery for Christmas is 17 December 2023 . Orders must be placed by 6pm (GMT). Any standard delivery orders placed after this cut-o may not arrive by 25 December
We’ll make every eort to cancel/amend orders
on request, but this can’t be guaranteed. However,
this does not aect your statutory rights. Orders
with perishable goods, bespoke or personalised
items can’t be cancelled or amended once
2023. However, on eligible products, we can extend
accepted. We make no guarantees that, once
OUR BROCHURE
this cut-o date to 21 December 2023 if you choose named day delivery . See our website for more information on the UK and international
placed and paid for, an order can be amended and
IS FOR RECYCLING,
the cancellation rights in the F&M T&Cs do not
NOT JUST FOR
apply to orders made by non-consumer customers.
delivery options available.
If you wish to amend, cancel or return your
CHRISTMAS
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