Order Counter Reference Booklet

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Beyond Just Point of Sale

Since our start, OrderCounter.com has been principal in the innovation of restaurant computer systems. We have found success by being the company that can do what your business needs. We encourage our clients to have new and unique ideas on how to further the restaurant industry and the computer systems that run it. We have the ability to implement ideas swiftly with our entirely domestic development and support teams. Our goal is to ensure that you, the owner, have complete control over your restaurant and how it runs.

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Control Costs Security + Biometric Identification

Increase Sales

Access + Override Customization Employee Access Tracking

Speed + Intuitive

Easy to Use Fewer Touches Rear LCD Customer Display

Inventory +

Location Specific Bar Monitoring Waste Control Optimize Ordering

Loyalty + VIP Cards

Target Markets Rewards Program Mobile Marketing

Reliability + System Failsafes + Redundancy Hardware Quality

Increase Average Ticket + Up-Selling Cross-Selling Identify Employee Success

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Increase Capacity + Online Orders Mobile Orders

[ 1144-C West Nine Mile Rd. ] [ Pensacola, Florida 32534 ] [ 850.332.5540 ]

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Improve Time Utilization

Control Central + Full Admin Control from Anywhere iPad, iPhone, Android, Mac, and PC Compatible Multi-Unit Control Central + Data Comparison Reporting Centralized Backups Cooperate Presentation + Productivity

Employee Training + Intuitive Design Online Tutorial Training

Quick Visual Reference Guides

Schedule Gofer + Online Schedule Posting Shift Changes Time Off Requests Management Notices Employee Communication Forum Full Management Oversight and Control

Multi-Store Calendar Daily Sales Figures

Report Gofer + Emailed Automated Full-System Reports PDF Format On Time

Text Message +

Real Time Data Labor Percentages Sales Figures Schedule Information

Inventory Levels Calendar Events

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Point of Sale Point of Sale

Your restaurant’s order counter in every home, business and dorm room.

[ 1144-C West Nine Mile Rd. ] [ Pensacola, Florida 32534 ] [ 850.332.5540 ]

MOBILE APP

VIEW HOW ALL OF YOUR LOCATIONS ARE DOING AT A GLANCE

The OrderCounter app allows you to access information from your OrderCounter Point of Sale quickly and easily on your phone. Add multiple locations and view details for each location. OrderCounter Point of Sale system is required along with OrderCounter Remote Back Office.

» View Multiple Locations

» Access information at your fingertips

» Available in the Apple App Store and Google Play

Please contact OrderCounter support at (850) 332-5540 for assistance with setting up your location on your app.

Google Play and the Google Play logo are trademarks of Google LLC.

ONLINE ORDERING

ONLINE ORDERING THAT WORKS WITH YOUR RESTAURANT ’ S POINT OF SALE

Online orders flow right into your OrderCounter restaurant POS system, so no more tablets all over the counter, loose faxes, or emails to transcribe. Direct traffic directly to your own site and give your customers an additional outlet to order their next takeout or delivery.

» Bypass the 15-35% fees with OrderCounter Online Ordering

» Additional Outlet

» Consistent Experience

OrderCounter can provide an online ordering portal that will allow restaurants to bypass the expensive 15-35% fees being charged by other online ordering companies. » Receive delivery and takeout orders directly into your POS and kitchen printer OrderCounter offers many integrations to third party online ordering vendors which allow orders directly into the POS and to your kitchen printer from Uber Eats, Grub Hub and many other popular online ordering systems. » StreamlinedTemplate Design and Website-Only Option – Seamlessly integrate Online Ordering into your existing site using your own brand colors. Don’t have a website? Our streamlined template designs will get your business up and running in no time so you can start fulfilling orders.

» Emailed Automated Full System

» Restaurant Loyalty Account – Reward returning customers

» Save time and avoid errors by easily selecting historic orders for reorder.

» UpdateYour Menu Only Once – Need to make a change? Edit your restaurant menu once and see it updated across all of your menus » Capture Insights – Market directly to your customers, regardless of whether they ever step foot in your restaurant

ready for more orders ? Schedule a live demo today at info@ordercounter.com

» Get reports you need in your email

REMOTE BACKOFFICE

CUT THE CORD AND GET OUT OF THE OFFICE ONCE IN A WHILE

While OrderCounter runs on an in-house server, the system functions as your personal cloud, allowing you to view your data anywhere from any device.

» Dashboard – View up-to-the-second analytics on the day’s sales and who has clocked in.

» Security – OrderCounter’s backoffice can be configured with SSL communication, managed networking, and two-factor authenticated access options. » Inventory Anywhere – OrderCounter sports a native inventory product that can manage recipe level inventory as well as tracking and crating supplier PO’s. OrderCounter makes this platform available anywhere via Remote Backoffice. Stop being tied to the restaurant and the office for busy inventory management work. Enter this data when and where it is most convenient. » Menu Management – OrderCounter has spent 12 years consulting on technology needs in restaurants to produce a mature menu management structure that supports the speed, details, and mobility required in fast paced restaurants. Make advanced changes in real time from anywhere. Forgot to set up the daily special and add a Valentine’s day promotion? No problem! Complete menu management functions from any computer, tablet, or phone.

» Hybrid Remote Backoffice –The OrderCounter hybrid system means that data stays at the restaurant computers and is accessed through the cloud. OrderCounter empowers restaurants to retain rights and ownership of their data on their own system while still providing the convenience of the Cloud. » Inbox Reports – Schedule custom report configurations to send on a scheduled basis to select individuals on a recurring basis. Inbox reports ensures that PDF reports are ready in our email inbox on time every time. » Employee Oversight – Drill down easily on employee performance reports to distinguish the super-star employees from the wash-outs. Want to know who is upselling wines and spirits? What about who has the most dissatisfied customers? Our employee performance metrics allow drill-down details.View every action from an employee summary to transaction level details.

» iPad, iPhone,Android, Mac, and PC compatible

ready to turn tables faster ? Schedule a live demo today info@ordercounter.com

KITCHEN DISPLAY SYSTEM

LET YOUR TEAM FOCUS ON COOKING, NOT COUNTING.

OrderCounter Kitchen Display Systems (KDS) add efficiency and accountability to your Back of House similar to the POS for Front of House.

Don’t hire a new team to hunt through kitchen tickets, pull labor reports, use stopwatches to track order speeds, and combine that data for use onto an Excel spreadsheet when it can all be brought together with the OrderCounter Kitchen Display System. Help your kitchen staff by providing them real-time information like how many orders of fries, burgers and steaks are currently pending.

» Keep your kitchen running smoothly KDS produces reporting to allow comparison of speed and productivity across employees and stores so that kitchen operations can be fine-tuned.

» All Day Screens Inform your kitchen team of exactly how many orders of each item that they currently have on order and also program predictive ordering to inform them of what is expected in the next 5-10 minutes.

» Improve communication between Front of House and Back of House

» Save paper - Run a paper-free kitchen with printers used only for backup. » Enhance flow - Orders can progress automatically from screen to screen while providing updates of order status to EXPO. » Set timed prompts – Every item can be set to appear on the kitchen screen based on defined prep times.All food should arrive at the EXPO window just in time!

ready to turn tables faster ? Schedule a live demo today at info@ordercounter.com

TABLET SOLUTIONS

GET OUT FROM BEHIND THE COUNTER AND SERVE YOUR CUSTOMERS WHERE THEY ARE

Skip the notepad and the trek to the wait station and send your customers’ orders directly to the kitchen from the table. Servers that use a mobile POS tablet are able to spend more time with their customers and attend to their needs because they aren’t constantly returning to a terminal across the room to enter orders.This boosts both sales and tips which is good for everyone.

Tablets aren’t just for table service restaurants; many quick service restaurants use tablets to improve the speed of service both in the drive thru line and in front of the counter inside. If your customers are experiencing long lines at your restaurant, mobile POS tablets could be the solution. » Spend more time at the table and less time off the floor away from customers

» Pay at the table with EMV chip cards

» Reduce wait times

» Lines moving faster means more sales

» Line bust the front counter and even drive- thru – Line busting enables the kitchen to start working on orders faster, which improves throughput and your guest experience.

ready to turn tables faster ? Schedule a live demo today info@ordercounter.com

» Different sizes and solutions available including iPad, Android, and Windows tablets.

SELF-SERVE KIOSKS

SPEED THROUGH PEAK HOUR RUSHES

WITHOUT SACRIFICING CUSTOMER SERVICE

Make the process even faster for your customers who want to get in and out quickly. Your customers can place their own orders via OrderCounter’s Self-Serve Kiosks. Reduce labor cost, eliminate lines, improve brand image, increase employee tips, improve customer satisfaction, and more.

» Reduce Labor Cost - OrderCounter Kiosks will reduce cashier labor demand while increasing order taking capacity. Increased tips can be used to reduce both front and back of house wage costs. Available cashiers can refocus on providing great customer experiences. » Reduce or Eliminate Lines - Everyone likes to ‘skip the line’ and get their food as quickly as possible. » Customizable - OrderCounter Kiosk is customizable to include high-quality graphics and food images. Customers can order and modify every item that is made available for Kiosk Ordering. Set up Upselling and increase the average order total. » Accept Payment,Tips, & Signature - Customers can pay at the OrderCounter Kiosk with American Express,Visa, MasterCard, Discover, Apple Pay, and GPAY. Customers can be prompted for both fixed and percentage tip amount. Signature is collected on-screen.

ready to drive up average guest check sizes ? Schedule a live demo at info@ordercounter.com

MULTI-UNIT ENTERPRISE

TRACK AND MANAGE ALL OF YOUR LOCATIONS FROM ONE MANAGEMENT CONSOLE.

We understand that consistency and simplicity is key – multiple units should mean more opportunities, not headaches. OrderCounter offers centralized oversight, access, and menu management for both large and small restaurant groups. Our POS solution ensures all areas showcase the same thing.

» Centralized Menu Control Enterprise will allow you to easily manage multiple businesses they may operate with different price levels or even different menus entirely » Centralized Reporting Keep an eye on top performers and see which stores are being best managed. Find out what they are doing differently so this can be brought to the entire group. » Centralized Gift Card Management Share Gift Card balances across all stores with a simple flat monthly fee and NO per transaction fee like most who charge $0.25 just to load, redeem, and check. » Centralized Loyalty Maintain a company-wide marketing platform to send marketing materials to every customer form every store in one single location.

» Manage Product Sales – Know which products are the top sellers and make the best purchasing decision for your bottom line.

» Multi-Unit Comparison Reporting

» Graphic Intuitive Interface

» Cooperate Presentation Builder

» Make menu changes and updates once

» Apply changes to all stores or select locations

» Deploy new locations quickly and easily

» Real-time alerts

ready to consolidate operations ? Schedule a live demo today at info@ordercounter.com

» Centralized Backups

THE ULTIMATE SCHEDULING PLAYGROUND

Integrate your time clock into your Point of Sale system

Turn any smart phone device into a time clock

STREAMLINE SCHEDULING

ADJUST ALERTS

» Know in real time who’s clocked-in, clocked-out, on break, or late clocking in. » Activate Pop-Up Warnings while Scheduling to alert when boundaries are exceeded: Excess Hours, Excess Shifts, Preference Conflicts. Shift color codes indicate Excess Hours & Overtime.

» Online Schedule Posting – Avoid calls about schedule inquires by posting online. » Give Management control over the numbers.

» Schedule adjustments are immediately sent to affected employees. » GoferMail – Allow employees to communicate online without giving out their personal information to coworkers.

» Flag Shifts with daily comments.

FUN AND FAST. GOFER IT !

MONITOR LABOR COSTS

STAY ORGANIZED

» Monitor Schedule Cost while Scheduling. » See Actual Schedule Cost vs Projected Cost. i.e. Daily,Weekly Monthly.

» Access employee information everywhere you see their name with a single click.

» Review past schedules – Use them to create schedule templates for specific events.

» Confine clock-in time to schedule time. Receive immediate notification of off-schedule clock-ins, early or late clock- ins and schedule overrides.

» Import a past schedule into the current week.

» Activate Auto-Adjustments to Assist with Break Monitoring.

» Transfer hours and pay rates directly to payroll via csv.

» View and create schedules in various formats - e.g., position, bar chart, spreadsheet, each with adjustable settings. » Use your Favorite Schedule Creation Format – View schedules in any format, employee, position, timeline graph, etc. Poster View is for printing & posting on a wall. » Create Employee Pools to view or schedule certain groups of employees exclusively such as Front of House, Back of House, Servers, Bartenders, etc.

MANAGE REQUESTS EASILY

» Online Time-Off, Drop &Trade Requests – Review and approve online. Schedules are immediately updated. » Set time-frames when time-off requests are not allowed. » Modify punches and tips easily from the Hours Report.

» Track multiple locations.

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