Al Husn Hotel
Al Bandar Hotel
Overall Staying Experience (OSE)
Overall Staying Experience (OSE)
Service Attentiveness & Thoughtfulness
Service Attentiveness & Thoughtfulness
Arrival
Arrival
Target: 92.5% Actual: 94.04%
Target: 88.9% Actual: 92.43%%
Target: 94% Actual: 94.84%
Target: 88.7% Actual: 92.66%
Target: 91% Actual: 95.77%
Target: 90% Actual: 92.82%
Problem Handling
Hotel Key Weakness
Problem Handling
Hotel Key Weakness
Problem Free
Problem Free
Target: 77.2% Actual: 81.85%
Target: 75.3% Actual: 80.31%
Target: 72.2% Actual:75.53%
Target: 89.10% Actual: 90.2%
Target: 67.9% Actual: 73%
Target: 84.10% Actual: 86.39%
*YTD - Jan. 1 - Sept. 30, 2024*
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