Al Waha Hotel
Complex
Overall Staying Experience (OSE)
Overall Staying Experience (OSE)
Service Attentiveness & Thoughtfulness
Service Attentiveness & Thoughtfulness
Arrival
Arrival
Target: 85.1% Actual: 87.11%
Target: 88.6% Actual: 90.88%
Target: 85.5% Actual: 87.35%
Target: 88.9% Actual: 91.3%
Target: 86.9% Actual: 87.73%
Target: 90% Actual: 91.81%
Problem Handling
Hotel Key Weakness
Problem Handling
Hotel Key Weakness
Problem Free
Problem Free
Target: 73.3% Actual: 76.32%
Target: 74.9% Actual: 79.26%
Target: 61.9% Actual:65.02%
Target: 80.3% Actual: 84.01%
Target: 66.2% Actual: 70.25%
Target: 84.10% Actual: 86.74%
*YTD - Jan. 1 - Sept. 30, 2024*
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