What is your definition of Shangri-La Family? The "Shangri-La Family" often refers to the culture and community fostered within the Shangri-La, emphasizing strong values of Asian hospitality, teamwork, and care. This term highlights a sense of belonging among the employees and management, creating an environment where staff members are treated like family and encouraged to collaborate, support one another, and provide exceptional service to guests. The concept reinforces the idea that our staff is not just a team but a family that shares the company's values and mission to make guests feel at home in a warm and caring atmosphere. I would like to specially highlight the care and support shown by Shangri-La colleagues and the owning family after the Easter Sunday bomb attack during my time at Shangri-La Colombo. It was an unforgettable moment in my life. The compassion and solidarity displayed by everyone during such a tragic time truly demonstrated the strength of the community within the organization. Shangri-La also extends to how guests are treated, aiming to make them feel like part of this "family" during their stay through personalized service and attention to detail.
Nimal Rathne Director of Housekeeping
Tell us about one of your best travel experiences My journey to Shenzhen China was an eye-opening experience filled with vibrant culture, cutting-edge technology, and delicious food. As soon as I arrived, I was struck by the city's modern skyline, dominated by towering skyscrapers like the Ping An Finance Center, which offered breathtaking views from its observation deck. One of the highlights of my trip was visiting Window of the World, a theme park featuring miniature replicas of famous landmarks from around the globe. Walking through this park felt like a world tour in just a few hours. I marveled at the Eiffel Tower, the Pyramids of Giza, and even the Statue of Liberty, all in one place! Food was another unforgettable aspect of my trip. I explored the local markets and street food stalls, indulging in delicacies like dim sum, stinky tofu, and Chinese pancakes. The flavors were incredibly rich, and I loved trying dishes I had never encountered before. I even took a cooking class where I learned to make dumplings, which added a personal touch to my culinary adventure. Shenzhen's public transportation made getting around effortless. The subway system was clean, efficient, and easy to navigate, allowing me to explore different neighborhoods, from the bustling Luohu Commercial City to the trendy Nanshan district. Each area offered a unique vibe, with plenty of shops, cafes, and parks to discover. Overall, my trip to Shenzhen was a blend of modernity and tradition, technology and culture. And of course the hospitality of Shangri-La Shenzhen is unforgettable.
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