Our Operations
By the numbers
From April 1, 2024 to March 31, 2025
Financial Sustainability Efforts Throughout the past year, we remained focused on cost reduction and revenue generating initiatives. The Finance Team played a key role in equipping organizational leaders with accurate reports, timely forecasts and critical financial analysis to facilitate informed data driven decision making at each leadership levels while ensuring effective Service delivery. This collaborative approach also supported the launch of initiatives aimed at enhancing operations and improving services. We worked closely with the Ministry of Children, Community and Social Services and our partners to advance deficit management goals and outcomes. We presented regular financial updates to the Audit & Finance Committee of our Board to ensure good governance and oversight while we work through our cost reduction and cost management initiatives towards long term financial stability. Ongoing financial pressures related to supporting children and youth with complex needs remain a key strategic priority. We continue to work alongside government agencies, sector stakeholders, and children and youth service providers to explore innovative solutions that balance increasing Service demands with limited financial resources. Enterprise Risk Management Program Update Building on its existing foundation, our Agency initiated a significant redesign of our Enterprise Risk Management (ERM) program in 2024-25. Informed and aligned with expert recommendations and leading frameworks such as ISO 31000, the international standard for risk management, and the COSO ERM Framework, a widely used model for aligning risk with strategy, the initiative aims to strengthen how we identify, assess and manage risk across the organization. This transformation will encompass streamlined processes, developing more comprehensive risk assessment and mitigation strategies, and implementing strategic reporting to our Executive Team and Board. A substantial roll-out alongside training and education on ERM is anticipated in the coming year. Business Continuity Planning We continued to strengthen our focus on Business Continuity Planning (BCP) to ensure that our Agency is well-prepared to respond effectively to potential disruptions. Regular updates and an annual review of
the BCP were conducted to reflect changes in technology and organizational needs. Scenario-based tabletop exercises continue to be carried out to reinforce staff readiness and support practical understanding of roles and responsibilities in the event of BCP activation. This ongoing work underscores CAST’s commitment to maintaining Service continuity and operational resilience under any circumstance. Property Highlights In 2024-25, we advanced several key property initiatives aligned with our Agency’s long-term sustainability and Service goals. The sale of 2948 Kingston Road (Moberly) was finalized in January and two additional properties on 647 Logan Avenue and 469 Pape Avenue have been listed for sale. These efforts are part of our ongoing review of space utilization and work models to ensure we are operating efficiently and sustainably. We are proud to share that our office at 30 Isabella Street received the Rick Hansen Foundation Accessibility Certification, a process led by Avison Young. This certification reflects our strong commitment to inclusive and accessible environments for staff, children, youth, families, and community partners. The evaluation recognized strengths in areas such as accessible entrances, signage, parking, bathrooms, and the integration of assistive technology. IT Systems and Services We completed several major projects approved by the Information Management Committee, including new systems to support Service Partnership Referrals, Emergency After Hours scheduling, Legal Intake workflows for court activities and Serious Occurrence Reporting. These tools enhance our ability to deliver responsive, efficient Service across the organization. We also successfully migrated all individual, departmental and organizational documents from on-premise storage to OneDrive, improving accessibility and strengthening document security. In addition, we upgraded our Human Resources Information System and Laserfiche platform to the latest versions, to support advanced functionality and streamline internal processes. Further enhancements in email protection and overall cybersecurity further reinforced our commitment to safeguarding information across all areas of the Agency.
CAST calls received 40,000
Referrals received 17,908
297 children and youth discharged from care to family or kin the work we do is with children, youth and families in their home
9 out of 10 times 7,775 Total investigations completed Total number of kinship placements 388
Total number of children and youth served through adoption 34
11
12
Made with FlippingBook. PDF to flipbook with ease