Book Club Join our virtual book club every 6 weeks!
Come and join our virtual Book Club. We meet every 6 weeks and currently reading a book of our own choice and then feedback back to the group to see if we can encourage others to read it. Our next Book Club is on the 3 rd October at 3pm and is open to both residents and colleagues. Click here to join our Book Club and receive regular updates and reminders. https://bookclubs.com/clubs/5971186/join/0776cd/ or you can register your interest at BeWell@anchor.org.uk or calling 07523943501.
To join our Book Club, simply click the link below. If you do not have access to Zoom, you can still join in by dialling 0203 6950 088 and then inputting the meeting ID (see below) followed by #.
Join Zoom Meeting https://anchorhanover.zoom.us/j/89722930261 Meeting ID: 897 2293 0261
Data Protection Customer Satisfaction Calls
To make sure residents can provide feedback on how well Anchor are meeting their expectations and highlight areas for improvement, we conduct a few specific surveys throughout the year. This may be the tenancy satisfaction survey, which is now a regulatory requirement, or after repairs / planned works to your property, for example. Acuity, one of Anchor’s trusted providers, carry out surveys on our behalf. They will give you the option to answer the questions anonymously or to opt out of further surveys should you wish. Their number is 01273 093939.
If your preference is not to be contacted to answer survey questions, you can opt out by sending an email to acuityalerts@anchor.org.uk or by calling our Customer Centre on 0800 731 2020.
Just to let you know, Acuity makes a certain number of calls each month on our behalf so you may not be contacted. We have a schedule available on request to make it clear when surveys are planned for this year.
Full details of how Anchor manages your personal information is available on the resident privacy notice. This is available on the Anchor website at anchor.org.uk or can be provided upon request.
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