NSLHD News July 17

Some of Ryde’s patient story takers

IMPROVING RYDE PATIENTS’ EXPERIENCE ONE STORY AT A TIME Collecting patient and carer stories from the bedside is Ryde Hospital’s latest initiative to improve its patients’ experience.

“CAPE will initially focus on gathering the stories of various cultural groups and falls patients to gather feedback – positive or constructive – and change practices as required,” she said. “The most powerful thing about the initiative is finding out what we can improve on from the patient’s perspective – and it’s won’t necessarily be the things that we thought we needed to improve on.” In the longer term, Sophie hopes the story taking will become part of Ryde’s culture. “Eventually we hope all our consumers’ stories will be heard and their feedback incorporated into the way they are cared for and for future patients,” she said. Once enough stories are recorded, the team will collaborate with clinical governance and the quality team to identify trends and theme the stories. To find out more about CAPE, please contact Sophie at Sophie.Lange@health.nsw.gov.au The child protection team are also happy to assist with completing the nomination form, just call the Northern Sydney Child Protection Service on 9462 9266 or email: NSLHD-ChildWellbeingChildProtection@ health.nsw.gov.au Nominations close on July 17 2020. Please note late nominations will be considered until July 31 2020. The awards will be presented by Chief Executive Deb Willcox during Child Protection Week September 6-12.

Earlier this year the nursing team at Ryde, led by Deputy Director of Nursing Sophie Lange, set themselves a challenge: how could they use their consumers to educate staff and improve their practice. “It’s a really difficult thing to do,” Sophie said. “We thought if we could give our consumers an opportunity to tell us their experience while they’re in our care, we could capture that and use it to improve our performance – and that’s when we came up with CAPE.” The new ‘capturing the patient experience’ initiative, also known as CAPE, involves staff undergoing story taking training so they can sit down with patients and collect direct feedback on their care. So far 14 nursing staff and one allied health worker have been trained to collect stories, and Sophie said after the first month the group had collected 26 stories between them.

nominations now open for child protection awards Nominations are now open for the 2020 Children and Young People Safety, Welfare and Wellbeing Awards.

If you would like to nominate yourself, your service or another professional or service that you think deserves the recognition for their work in this space, then we want to hear from you. The nomination form can be found on the Child Protection intranet page accessed via Quick links (Child Protection) on NSLHD homepage.



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