Root Cause Analysis
Course Length/Time:
Level:
Advanced
20-minute e-learning 60-minute instructor led
Course Description:
This blended course is designed for anyone seeking to become a better problem solver. This course consists of a 20-minute eLearning pre-requisite and a 60-minute interactive virtual classroom session. Participants will learn the difference between treating a symptom and getting to the root cause, understand the role of root cause analysis in formal problem solving, and learn how to use the 5 Why’s and Fishbone diagram tools.
Cost: Free Contact RBS Learning Services (Learning.Team@retailbusinessservices.com)
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