Find the Root Cause
Step 5: Test The Solution
Brainstorm Possible Solutions
Ask yourself these questions?
• How can a pilot be initiated prior to a full scale investment in time, money and resources?
Select the Best Possible Solution
• Does the test-solution resolve the root cause?
Identify Unintended Consequences
• Does the test-solution benefit the hotel and guests?
Test the Solution
• Is the test-solution a long-term fix or short-term bandage?
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