Find the Root Cause
Step 1: Find The Root Cause
Brainstorm Possible Solutions
Separate symptoms from the root cause
Guests on the upper floors of a hotel constantly complain that the elevators are slow.
Select the Best Possible Solution
Hotel management made the elevators faster as per industry norms.
Identify Unintended Consequences
Guests still complained.
Test the Solution
What would you do next?
What is the root cause?
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