AÉROPORTS DE LA CÔTE D’AZUR CHARTE GRAPHIQUE 2025
LES INSPIRATIONS MISE EN PAGE
CUSTOMER EXPERIENCE CHARTER
Our responsible, welcoming, and innovating airports are working to extend the reputation
and culture of an exceptional region. Our staff are worthy representatives.
OUR COMMITMENTS DRIVE OUR VALUES:
Handling passenger requests with EMPATHY > I anticipate passenger needs > I offer personalized assistance > I make it a point of honour to answer to the best possible way, and to call on a third party if necessary. Welcome passengers with BENEVOLENCE > I become immediately available and smile > I adopt a positive attitude and make sure I’m easy to understand > I listen and show consideration
Be EXEMPLARY in all circumstances > I keep a close eye on the quality of the facilities and note any anomalies or malfunctions > I show responsibility by notifying the relevant departments > I am an ambassador for service quality Treat everyone with RESPECT > I adopt a professional and friendly attitude > I show restraint and control > I am respectful of everyone’s work
We all have our role to play in ensuring our passengers have an excellent customer experience
730_AFFICHE_a3_Charte Experience Clients Vnov2023_v5_EN.indd 1
09/04/2024 10:58
Vous faire rayonner
29
Made with FlippingBook - professional solution for displaying marketing and sales documents online