What you will bring to the role?
As Quality & Systems Manager, you will have: • Operational management experience within a residential, facilities or hospitality environment plus experience in a quality management/assurance role; • A recognised internal International Standards Office (ISO) auditing qualification and/or relevant auditing experience; • A good understanding and demonstrable working knowledge of relevant management systems, standards or accreditations such as ISO9001:2015, ISO14001: 2015, OHSAS 18001;2007 or equivalent; • Excellent IT skills with a strong working knowledge of Microsoft Office plus experience of using knowledge management/audit management computer software; • A demonstrable commitment to providing excellent customer service and care; • Excellent analytical skills with a strong attention to detail; • Strong communication, interpersonal and influencing skills with the ability to work collaboratively and develop effective working relationships; • The ability to work proactively with a high level of initiative and demonstrate tenacity and commitment to achieving results; • Excellent organisational skills with the ability to respond to changing priorities and work under pressure; • Demonstrable behaviours in line with Residential Services’ and University values. You may also have: • Experience of managing contractor performance; • A higher education qualification in Quality Management, Facilities Management or Hospitality management; • Experience of working in the Higher Education sector; • A full current valid driving licence as work will involve travelling between sites and properties.
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