RESIDENTIAL SERVICES
Residential Services at the University of Leeds is one of UK’s largest and most successful higher education student accommodation services. The University’s Residential Service operates, manages and leases circa 9,000 student beds and generates an annual income of £50 million. The Service operates a quality management system (QMS) that complies with the requirements of ISO9001:2015 for the provision of accommodation to undergraduate and postgraduate students. Residence Life at the University of Leeds is about making student experience in halls the best it can be. The Residence Life Team works in partnership with Leeds University Union (LUU) to provide students with a calendar of events all year round. The dedicated team of Wardens and Subwardens are always on hand to provide support to Students. Residential Services is seeking to appoint a Quality & Systems Manager to play a key role in the delivery of their strategy to provide high quality accommodation and an exceptional student/ customer experience. You will help drive forward the Service’s quality agenda, taking responsibility for their developed Quality Management System (QMS), designed in accordance with the (ISO9001:2015 quality standard. Working with colleagues within Residential Services and the wider Facilities Directorate, you will pro-actively identify and deliver opportunities for improvements and enhancements to service delivery. You will have a good understanding and demonstrable working knowledge of quality management systems and audit, accreditation & certification process for QMS such as ISO9001:2015 & ISO14001:2015 and you will possess a recognised International Standards Office (ISO) auditing qualification and/or relevant auditing experience.
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