This training brochure provides a comprehensive overview of our offerings in the area of Facility Management. We invite you to take your time to exploring it and let yourself be inspired.
Extract: Facility Management
Table of Contents
1 Training by HANCA .................................................................................................. 4
2 Training for Facility Management ........................................................................... 7
2.1 Overview – Customized Cleaning ..............................................................................................8
2.2 MODULE 1 – Cleaning Analysis ..................................................................................................9
2.3 MODULE 2 – Training Courses..................................................................................................10 2.3.1 Basics of Cleaning – Hands-On & Experimental............................................................................... 11 2.3.2 Disinfectant Cleaning – Hands-On & Experimental ......................................................................... 12 2.3.3 Quality Concepts & Quality Control for Services ............................................................................. 13 2.3.4 Tenders & Service Descriptions – Structured & Practical................................................................ 14
2.4 MODULE 3 – Qualification........................................................................................................15
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1 Training by HANCA
Building Knowledge Together – For Sustainable Success
At HANCA, we believe that learning should be practical, relevant, and tailored to real-world needs. That is why we offer a blend of fully customized training solutions for companies and easily accessible, impactful courses for individuals. Our goal is not only to provide answers to current questions but also to empower you to face future challenges confidently and independently. With our training courses, we adopt a “helping people to help themselves” approach: we share knowledge and methods that you can apply directly in your practice – individually tailored to your specific needs. Our training courses focus on hands-on learning. Instead of relying on dry theory, we utilize tangible examples from everyday life, interactive exercises, and concrete, actionable solutions. We are also happy to analyze your current situation in advance, allowing us to integrate it directly into the training. This way, what you learn is not only understandable but also applicable in the long term. Through «Blended Learning» – a learning concept that combines in-person sessions (e.g., seminars or workshops) with digital or online formats (e.g., e-learning modules, videos, interactive exercises, and self-study phases) – we facilitate your access to each topic This well-balanced mix leverages the advantages of face-to-face sessions (such as open discussions, practical exercises, and direct interaction with trainers) alongside the flexibility of online learning (including flexibility in time and location, self-paced study, and opportunities for repetition and deeper understanding). Together, these approaches enhance the effectiveness and efficiency of learning. «Blended Learning» is particularly valuable in a corporate context, as it reduces learning time, lowers costs, and strengthens the transfer of knowledge into practice. Whether you run a business or are investing in yourself, we help you find the right training program – or design it for you – to achieve your goals. Each training course is tailored to the participants’ needs. Whether you are a beginner or an experienced professional, we meet you where you are and work with you to develop practical skills that can be applied immediately in your work environment. The result is training courses that not only convey knowledge but also work for you and facilitate real change.
Practical, engaging, and tailored to your needs. Training by HANCA provides not just knowledge, but real solutions for your everyday work.
Learning that is enjoyable – and effective.
Knowledge that sticks – solutions that last.
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How We Work
How We Train
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“An investment in knowledge pays the best interest.”
– Benjamin Franklin
2 Training for Facility Management
Hands-on learning and knowledge that simplifies processes – keeping facility management running smoothly
In facility management, smooth operations and quick solutions are essential. Our training courses are designed with a strong practical focus, addressing real-world challenges from your everyday work, and providing solutions that you can implement immediately. Through hands-on exercises, you gain valuable insights that allow you to build confidence in your actions, avoid sources of error, save time on recurring tasks, and increase overall efficiency.
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2.1 Overview – Customized Cleaning
Together with our partner, master building cleaner Rainer Büche – a recognized expert in building cleaning, a state-certified disinfector, and a publicly appointed and sworn expert in the building cleaning trade, we have developed a hands-on training concept: “Customized Cleaning”.
Module 1 This includes both an analysis of the cleaning documentation and an assessment of the current cleaning quality. This serves as the foundation for both training and proof of qualification.
Module 2 Customized training based on the results of Module 1 or tailored training according to your specific requirements.
Module 3 Validation of your cleaning standards and quality checks, using our quality management app. Together, we assess the training outcomes based on our practice-proven standards and formally confirm the results.
The modules can be booked individually, providing us the flexibility to address your specific needs. However, to maximize the efficiency of the training, we recommend booking Module 1 in advance.
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2.2 MODULE 1 – Cleaning Analysis
We analyze your cleaning documentation and validate the current cleaning quality. This serves as the foundation for both training and proof of qualification.
How We Work
• We collaborate with you to clarify your current needs and challenges in the area of cleaning. • We review room books, service specifications, quality measurement systems, and existing documents for practical relevance and completeness. • We accompany you on facility inspections to understand your current needs. • We team up with you to develop a roadmap to improve cleaning quality, provide targeted training for your employees, and identify potential cost savings.
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2.3 MODULE 2 – Training Courses
Our training courses provide hands-on knowledge and demonstrate how theoretical principles can be applied efficiently in everyday work. The goal is to equip participants with clear methods, practical examples, and directly applicable content – enabling them to expand their expertise and apply it confidently in their own work environment.
How We Train
• We collaborate to identify your current cleaning challenges. • We consider the materials and equipment you already use. • We utilize your existing cleaning agents and disinfectants. • We customize the training to meet your specific needs. • We assess the acquired knowledge through a test.
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2.3.1 Basics of Cleaning – Hands-On & Experimental
Participants learn the cross-functional fundamentals of professional cleaning in an interactive training session, focusing on the proper use of cleaning agents, understanding acids and bases, disinfection, and developing a trained eye for cleanliness.
What to Expect
1. Introduction to Cleaning Chemistry • Bases & acids •
Effects and mechanism of cleaning agents • Key cleaning factors – the Sinner’s Circle • Experiment: cleaning agents & their effects on different materials
2. Cleaning Materials & Methods •
Overview: cloths, mop covers & accessories • Which material for which application • Correct dosing & disinfection • Occupational safety • Practical exercise: use of materials, cleaning techniques, common mistakes and how to avoid them
3. The Trained Eye – Recognizing Quality •
How to distinguish between clean and unclean surface • Correct dosing of cleaning and disinfecting agents • Training the eye for details such as streaks, joints, and cobwebs • Exercise: cleaning inspection using real-life examples
Target Audience
Employees in maintenance and building cleaning, newcomers and career changers, as well as cleaning staff who wish to refresh or expand their practical knowledge of cleaning agents, methods, and quality control.
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2.3.2 Disinfectant Cleaning – Hands-On & Experimental
Participants learn the fundamentals of disinfectant cleaning, focusing on hygienically effective practices, the safe use of disinfectants, and the prevention of cross-contamination.
What to Expect
1. Introduction to Cleaning & Disinfection •
What is disinfection? Difference: cleaning vs. disinfection • Understanding microorganisms: bacteria, viruses, fungi • Exposure times, concentration, application • Practical application: using disinfectants & avoiding common mistakes
2. Hygiene Requirements •
Goals of disinfection
• Personal protective equipment & objectives
3. Cleaning Materials & Methods for Disinfectant Cleaning • Surface disinfection: cloths, spray/wipe methods • Product safety: proper storage & labeling •
Occupational safety & personal protective equipment (PPE) • Practical application: avoiding errors (e.g., reusing cloths)
4. Monitoring & Documenting •
Visual inspection vs. microbiological control • Documentation • Checklists for everyday use
Target Audience
Employees in building cleaning, healthcare and nursing, community facilities, or GMP areas who need to ensure hygienically effective practices. Suitable for newcomers and career changers, as well as experienced staff who wish to deepen or refresh their knowledge of the safe use of disinfectants, proper use of PPE, and prevention of cross-contamination.
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2.3.3 Quality Concepts & Quality Control for Services
A practice-oriented system for ensuring and improving service quality in infrastructural facility management – we support you from developing standards to regular monitoring. Achieve higher user satisfaction, lower complaint rates, and more structured processes. Build your quality management strategically and secure it sustainably now!
What to Expect
1. Quality Features of Services •
Characteristics of a service
Service quality
•
2. Developing a Quality Standard •
Creating a requirement-based service specification • Defining minimum standards for each room type / area / service • Developing evaluation criteria for quality control
3. Digression on Cleaning – Service Intervals & Performance Values • Service intervals • Performance values for guidance
4. Inspection Methods & Control Intervals • Methods for checking services • Regular quality inspections • Tools & documentation
Target Audience
Managers, property managers, and those responsible for infrastructural facility management who want to establish a structured quality management system or optimize existing processes. It is suitable for companies and organizations that want to systematically ensure their service quality – particularly in cleaning –, reduce complaints, and increase user satisfaction.
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2.3.4 Tenders & Service Descriptions – Structured & Practical
Participants receive a hands-on overview of how to professionally deal with tenders and service specifications – focusing on structure, content, and application within facility management, along with numerous real-world examples.
What to Expect
1. Creating Tenders & Service Specifications • Groups involved •
From theory to practice: steps for creating specifications • Facility management strategy • Digression: insourcing vs. outsourcing
2. Service Specifications •
Content of a service specification
GAP analysis
• • •
Digression: room books in cleaning Distinction from other documents
3. Tendering Services •
Characteristics of a service in facility management • Tendering process • Tender documents • Exclusion and award criteria
4. Implementation •
Change Management
Common sources of errors
•
Target Audience
Professionals and managers in facility management – especially property managers, project managers, and procurement staff –, who need to create, evaluate, or implement tenders and service specifications professionally. It is suitable for anyone looking to structure processes, avoid errors, and develop practical documents for the procurement of services.
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2.4 MODULE 3 – Qualification
We support you in your continuous improvement process and your compliance with quality standards. You will receive a specifically developed proof of qualification from us, confirming professional cleaning practices.
How We Work
• We transfer your room book to our quality management app. • We accompany you on facility inspections to assess your current cleaning standards. • We will provide you with proof of qualification, based on the achieved cleaning quality and in accordance with our practice-proven standards.
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