Improved Patient Experience Scores
Lincoln Hospital’s HCAHPS Scores Rise
Congratulations to the 8B Unit on achieving a
significant improvement in its HCAHPS (Hospital Consumer Assessment of Healthcare
Providers and Systems) scores. This recognition
reflects the unit’s dedicated efforts to enhance the patient experience and underscores Lincoln Hospital’s commitment to quality care. HCAHPS is a standardized, publicly reported survey that collects patients’ perspectives on their hospital stay. It measures key aspects such as communication with doctors and nurses, responsiveness of hospital staff, pain management, and the hospital environment. Why is it important? HCAHPS scores provide valuable insights
into patient satisfaction, help hospitals identify areas for improvement, and allows the public to make informed decisions about their healthcare. Improved scores can also impact hospital reimbursement from programs like Medicare. The 8B Unit’s
achievement demonstrates a successful focus on patient- centered care, contributing to better outcomes and a more positive experience for those in their care.
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LINCOLN NEWS
JULY 2025
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