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Application Assistance If you have any questions about the application or about how to answer any of the questions on the application, please call customer service at 1-800-999-2971. Application Status For your convenience, you may access www.manhattanlife.com at any time to verify the status on a submitted application. Application Status Codes: • Data Entry - In the process of being keyed into the computer system • Approved, future policy effective date- Application approved, pending future effective date • Approve, Pending Premium draft- Application approved, but waiting for the requested draft date. • Active, Premium Paying- Policy Approved Billing and Premium Modes • The Company accepts business on bank draft (EFT), list bill and direct methods of payment. • Bank drafts can be monthly, quarterly, semi-annual, and annual. • In completing a bank draft form, please print all information especially the account holder name, the name of the bank to be drafted as well as their city and state. • The payor (person whose account will be drafted) must sign the bank authorization using the signature normally used to sign checks (the signature on file at the bank). • Applicants should select which date the premiums will be drafted from their account. If no date is selected, the draft will occur on the effective date and each subsequent billing period. • Draft dates of the 29th, 30th or 31st cannot to be selected. • Direct bill can be quarterly, semi-annual, and annual. • Annual, semi-annual, and quarterly modes of payment are acceptable for all forms of payments. Monthly direct bill premium notice is not available. • The Company does not accept: o post-dated checks o Credit Cards o personal checks from an agent or agency o partial payments o C.O.D. applications All premium checks must be payable to ManhattanLife Insurance and Annuity Company or Family Life Insurance Company • Pending Information - Missing items on the application identified during data entry • Pending Agent Appointment- Application processed but pending appointment. • Withdrawn- Application closed • Not Taken- Policy cancelled within the freelook period • Decline- Not eligible for coverage
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