The Queen's Awards Magazine 2016

106-130_award_holders_Queen's Awards 24/06/2016 08:28 Page 129

AWARD HOLDERS 2012 - 2015

Voipfone voipfone was founded in 2004 to develop and retail internet Telephone Services for small businesses using voip (voice over internet protocol) technology. With Voipfone, small businesses can move their telephone services to the cloud and have secure telephony that can be set up simply, quickly and cheaply. They can order our phone services via our web- based control panel and have a fully functioning, hosted telephone service within minutes. Anyone can use Voipfone – from a brand new start-up simply needing a single phone number, to a growing business needing a flexible way of supporting new staff or an established business needing to replace an obsolete office switchboard. Or they can simply use our free SIP trunks to connect their own VoIP PBX telephone equipment which removes the need to rent expensive telephone lines. Core to our product

and honest dealing with its customers – particularly in its pricing and contractual terms and conditions. We believe in providing no-nonsense and no-contract services with transparent and honest pricing and a very high level of reliability and support. Because we're a technology company and we develop our services ourselves, we can create new and customised services quickly and do many things that most other telecommunication companies cannot. Voipfone is one of the founders of the VoIP industry in the UK. We were winners of the ISPA Best Internet Telephony Award in 2012. We won the ITSPA Best Business VoIP Provider award in 2010, 2011, 2012 and 2013 and the independent Review Centre names us as the number 1 UK VoIP Provider. Voipfone also won the 2013 Institute of Customer Services, Customer Focus Award – an award never before granted to a telephone company! VOIPFONE 2 Cambridge Gardens, Hastings, East Sussex TN34 1EH Tel: +44 (0)20 7043 5555 Fax: +44 (0)20 7043 5556 I @Voipfone p Voipfone P Voipfone y +voipfone

Voipfone’s Kent data centre The Bunker - Ultra Secure, ultra resilient

Voipfone's London data centre at TelecityGroup's Sovereign House

differentiation is the Package Builder TM . This is a unique and complex piece of home-grown technology that allows customers to build their own service to fit their needs exactly. All our competitors sell fixed bundles of services for a fixed price, which is easy to bill, but means that almost without exception, customers will be paying for services that they won’t use. With Voipfone, fixed pricing is no longer a constraint. The Package Builder TM integrates with our Self-Service Virtual PBX so that customers can add and subtract features at will and pay only for what they need. This allows new customers – often new businesses – to experiment without commitment, provides a migration path to a professional, managed service and allows customers to grow or downsize without penalty, inconvenience or cost. We're a fast growing, profitable and multi-award winning company that invests heavily in groundbreaking R&D – 12% of our income annually. We're also an


entirely virtual company with no offices; all our employees work remotely using our own products and services to communicate and organise. This means that we experience exactly what our customers do,

which is an excellent motivation to get it right! Because we are a small business ourselves, we fully understand the needs of our customers and we

work hard to build the services that fit best with them. The telecommunications industry is not known for its open

Above: The snom 370 is part of Voipfone’s approved desktop range. Left: The Gigaset A510H is part of Voipfone’s approved DECT range

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