KEY RESPONSIBILITIES
OPERATIONS
• Ensure the King’s Cross Estate is the best managed estate in the world, focusing on exceptional operational standards, Safety and Customer Experience across the Estate. • Understand and manage the successful implementation of Savills’ obligations within the Property Management Agreement for King’s Cross and identify, recommend, and champion areas for improvement. • Ensure that King’s Cross is managed in a proactive and customer focused manner which exceeds client and occupant expectations and is ahead of benchmarked schemes in terms of the services and value that it offers. • Ensure compliance with the Property Management Agreement, KPIs and SLA’s, industry best practices, RICS Professional Statement and statutory obligations. • To ensure all direct reports deliver reports and meetings to the client in line with the timescales specified and are presented in a clear professional and coherent fashion. • To ensure the team effectively communicate any works that effect Estate operations, the school, Residents and occupiers are sent in a timely manner. • To oversee our complaints and feedback procedure, responding to issues as the arise in the prescribed time scale and to learn lessons from such complaints, bringing new thinking and ideas to minimise the likelihood of these complaints occurring in the future. • Develop excellent relationships with representatives of the client and advisers, reporting to the Operations Director on all aspects of the management of the estate through regular formal written reports and at site meetings in addition to ad-hoc communication as required. • To oversee the procurement and management of all service contracts that may be required for the Estate in accordance with KCES best practice, policies and procedures. • To deliver enhanced waste management of the public realm through the management and delivery of the waste sorting table in support of driving improved recycling rates. • To deliver enhanced service and increased usage of the Multi use sports area (MUGA) and other community focused spaces on the Estate. • Undertake regular weekly inspections of the estate.
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