T h e r o l e
The role as Director of Estates, Facilities and Commercial Services (“the Director”) offers a challenging opportunity for a senior professional with extensive experience in real estate acquisition and development, facilities management (hard and soft) and the management of commercial services (e.g. catering). They will also be responsible for managing a mixed portfolio of in-house and out-sourced services ensuring high-quality service delivery at optimal cost. The Director will manage the full estates portfolio (c.£200 million) as the University implements its ambitious Sussex 2025 Strategy (www.sussex.ac.uk/strategy/) which includes significant investment in the estate and infrastructure, with the needs of our students at its heart. Working closely to integrate the Estates Strategy with the commensurate People and IT streams this is a senior leadership role which will be a member of the University Leadership Team and the Professional Services Leadership Team. • Management of all estates development including build, acquisition, redevelopment and divestment. • Provision of first-class hard and soft facilities management using a mixed portfolio of in-house and out-sourced arrangements. • Management and oversight of projects including acquisition, building, hard and soft FM service development, maintenance and commercial services development (including service procurement, contract letting and review). • Management of key partnerships (e.g. Interserve) and relationships (e.g. local authority). • Management of commercial suppliers and contracts ensuring high quality service provision at optimal cost within procurement and contract management policies. K E Y R E S P O N S I B I L I T I E S
• Ongoing review of all service provision in an agile way to respond to pressures and fit arrangements to meet needs and manage risk (i.e. reviewing in-house/out sourcing on a rolling basis). • Development and implementation of the Estates, Facilities and Commercial Services Strategy to delivery the objectives and to ensure complete synergy with other key streams (e.g. IT, HR, Student Experience). • Management of all technical services, acting as line manager to the Chief Technical Officer. • Management of the Estates and Facilities aspects of Health and Safety. • Ensure the work of the team supports an exceptional experience for every student through partnership with the University of Sussex Students Union and the student body. • Understanding and close partnership working with the academic community to ensure a high-quality research environment including the management and development of highly specialised research facilities. • Leadership of the Estates, Facilities and Commercial Services team including management and staff development, customer excellence accreditation and the shaping of the operating model to be agile, responsive and commercially focused whilst ensuring alignment with the Sussex Values as outlined in the Sussex 2025 Strategy. • Active engagement as a Sussex Senior Leader, working collaboratively and constructively with other Professional Services divisions and the academic and student communities. • Membership and contribution to the University Leadership Team and Professional Services Leadership Team and other committees and working groups as required. • Any other duties as reasonably instructed by the Chief Operating Officer.
The role of Director of Estates, Facilities and Commercial Services
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