BrightStar Care - December 2019

CARING IN DuPage

DEC 2019

630.260.5300 www.brightstarcare.com/wheaton

WHO WE ARE AND WHY THAT SHOULD MATTER TO YOU BrightStar Care at Its Core

We will adapt our care to your needs. We do everything in our power to take care of the unique needs of your loved ones with a personalized care plan and 24/7 accessible staff. Our superb clinical execution is considered excellent by Joint Commission standards, each of our clients has their own Registered Nurse Case Manager who operates as a point of contact for both the client and the BrightStar caregiver, and your important calls to us will never be rerouted to a third party. We always have one of our professional staff to answer your call at any hour of the day. We’re recognized nationwide at what we do. In other words, we don’t just talk the talk. We can say all we want about the care we provide, but it’s not worthmuch if we can’t back it up. The Joint Commission, which accredits the nation’s best hospitals, has declared BrightStar as the Enterprise Champion for Quality for five straight years.

Over the past couple of years, BrightStar Care of Central DuPage hopes this newsletter has given you the opportunity to get to know us a little bit better. That being said, we know that the passing of time and the sheer number of services we offer can sometimes hide who we are at our core. So, we want to take this opportunity to reintroduce ourselves to help you remember everything we can do for those in our community who need in-home caregiver, personal, and home nursing care. We’re always available to help. We knowmany health care needs don’t take a day off. That’s why we don’t, either. Any time, any place, and for any clinical or activity daily living (ADL) needs, our professional in-home caregivers will be there tomake sure our clients and their families don’t have to do it alone. For many businesses, being open 24/7 is just an extra convenience for their customers —but for our clients, it’s an absolute necessity. We develop care plans personal to you. You won’t find any cookie-cutter care here. At BrightStar, we know every client has different needs and care preferences. No two people managers (RN), will work with our clients and their families to develop a truly personal Plan- of-Care. At the same time, our RNs monitor the caregiving relationship as an extra step toward keeping the people we care for healthy and keeping their families informed. are the same. That’s why our caregivers, in liaison with our registered nurse case

The Best of Home Care, a third party organization that evaluates and awards care excellence and client satisfaction from in-home care providers, has also awarded us:

• The "Leader in Excellence" Award • The "Provider of Choice" Award • The "Employer of Choice" Award

Now that you’ve had the chance to get to know us over the past couple of years through this newsletter, we hope you’ll get in touch with us to help you take care of the families who visit your community. As the year wraps up, many of themmight be using their deductible to get those injections, infusions, and replacement surgeries done. We hope you’ll consider referring them to BrightStar Care as their top service provider for any type of clinical or nonmedical in-home care, anytime you need it. This is the optimal time to reach out to us, and we would love to get to know you and your family! To all of you reading this, and to those who have supported us and put their trust in us over the past 10 years, thank you. Merry Christmas and Happy New Year! —Leonard Sanchez Director of Business Development

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