PREMIER DENTAL N EWS L E T T E R
HOW OUR TEXTING CONFIRMATION SYSTEM SAVES YOU TIME
VISIT OUR OFFICE AT: 321 FARNSWORTH AVENUE, BORDENTOWN, NJ 08505 609-298-1124 OFFICE STAFF: PATIENT CO-ORDINATORS MICHELE JOHANNA DENTAL ASSISTANT CATHLEEN
Premier Dental was one of the earliest adopters of electronic patient communication. We began using the Lighthouse 360 automated system to confirm your appointments in January 2012. Back then, many of our patients used flip phones, and our main mode of confirmation was through voicemails and emails. As more people shifted away from flip phones, our team saw an opportunity to utilize texting, and our patients have been very responsive. All they need to do to confirm an appointment via text is press “C.”This ensures that our team’s time is well-spent treating and caring for patients who are currently in our office. Today, we all live crazy lives. We’re usually running from one task to the next, and we don’t want to waste any of your valuable time. Our texting system allows us to keep in touch with you without hindering your daily life. The Lighthouse system enables patients to confirm appointments via text, email, or phone from anywhere. All you have to do is push a button or click an icon. You can do this from your smartphone, desktop, laptop, or conventional phone. It also offers a final reminder, which is usually a text message sent on the day of the appointment. • If you get a text from our office, please reply “C” to confirm. • If you get an email, click on the icon next to the green box with a check mark that says, “Yes, I’ll be there.” • If you answer an automated phone call live, listen to the message and push “1” to confirm. You must be present at the time of the incoming call to push “1.” If not, the automated system will leave a message, and you must then call the office to confirm the appointment. Here’s how it works!
Once you confirm, the system will only send a final reminder.
However, if you do not confirm, the
automated system will keep sending messages requesting confirmation. If you cannot make your appointment, you must call the office to reschedule or cancel.
We request that you call the office at least two days prior to your scheduled time if you cannot make it. If there are financial reasons for canceling, please call our front office and discuss the matter openly. We may be able to help you. When you confirm, your appointment slot on our software turns blue, indicating your confirmation. Otherwise, we are left wondering whether you are coming or not. Please keep in mind that your appointment slot is reserved for you. Last- minute cancellations obviously cost the practice, but, more importantly, another patient who urgently needs treatment could have been given that slot. Your time is valuable, as is the doctor’s time and hygienist’s time.
CHARLENE PRACTICE MANAGER PETER
Therefore, we request that you make every attempt to keep your appointment.
Thank you for your cooperation, and see you soon!
DR. HEMA GOPAL: 20+ YEARS IN PROFESSIONAL PRACTICE
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