To lead and empower all staff in the delivery of consistently high levels of customer service.
To lead on a strategic review of services ensuring a balance of quality and value for money is achieved.
To engage with stakeholders to strategically develop service levels across all services.
To be fully accountable for the financial targets set for expenditure and income.
The post-holder currently has 3 direct reports- Reception Supervisor, Residences Safety and Compliance Manager plus a Halls Manager and will also have access to a wider team of student staff (Residential Assistants) to support the delivery of the services.
To lead on the delivery of services for the summer trade which will involve significant additional budget responsibility.
To have responsibility for ensuring health and safety compliance across the stock ensuring up to date risk assessments are in place for all activities.
To have responsibility for planning furniture and equipment replacements across the stock.
To work with the Projects Team in ensuring a planned approach for a LTM programme and ensure delivery of this to strict deadlines.
To be aware of the issues impacting on the overall student experience in accommodation and how this can affect student well- being overall.
To be able to react to emergencies with buildings or individuals and contribute to strategic planning regarding such issues.
To live permanently on site and participate in an out of hours on call rota which is in place all year round including bank holidays and College Closure days over Christmas and New Year.
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