PURDUE UNIVERSITY GLOBAL | SECURITAS LEAD PROGRAM
CERTIFICATE DESCRIPTIONS
CUSTOMER SERVICE Career Outlook: Employees who possess strong customer service skills are in demand in almost all industries. Many occupations that rely on strong customer service skills are projected to provide, on average, approximately 389,400 openings each year from 2021 to 2031. 3 What You Will Learn: • Advertising, sales promotions, events, and loyalty and frequency shopper programs
• Recapturing previous customers and acquiring new ones • Effective professional and personal communication • Loss prevention problems and strategies to protect the private sector from crime, fire, accident, employee dishonesty, and natural disaster
• The effect of consumer behavior and customer management on brand image and loyalty • Developing customer loyalty and handling personalized customer needs
Courses • Introduction to Corporate Security • Building Customer Sales and Loyalty
• Customer Service • Interpersonal Communications
MANAGEMENT AND LEADERSHIP (OPTION 1 OR 2) Career Outlook: Many companies rely on employees with strong leadership and management skills. In fact, employment of management positions is projected to grow from 2021 to 2031, resulting in more than 883,000 new jobs. 4 Companies like Securitas benefit from being able to promote from within and helping their best employees advance with the business.
What You Will Learn: • Accounting used by managers and business owners, including internal control, current assets, noncurrent assets, liabilities, and equity • Management theory, management functions, organizational structure, daily management responsibilities, ethics, and current management tools and resources • Establishing and managing a small business • Small business topics including Courses • Introduction to Corporate Security • Accounting (option 1) • Introduction to Management
operational planning, marketing, financing, human resource management, and ethical decision making (Option 1) • Loss prevention problems and strategies to protect the private sector from crime, fire, accident, employee dishonesty, and natural disaster • Individual behavior, attitudes, personality, values, perception, and emotions and how these affect organization outcomes. (Option 2)
• Small Business Management and/or Organizational Behavior
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