3 to 6 Years Advanced Virtual Assistants Back to Top
Analysis by: James Ingham and Annette Jump
Description: Advanced virtual assistants (VAs) execute complex tasks (or assist people), deliver predictions and accelerate decisions via deep contextual and domain-specific intelligent capabilities.
They are powered by a combination of:
More advanced user interfaces (like 3D and multimodal) ■
Domain-specific virtual assistants (VxAs) are a type of advanced VA designed to perform skilled, domain-specific tasks (like in healthcare, banking, retail or legal). VxAs incorporate customizable, pretrained language models (by task and industry) and integrate with enterprise applications and domain-specific systems. This enables VxAs to automate more complex high-value tasks and proactively engage with skilled professionals by offering some advisory capabilities — an expert system. Natural language processing (NLP) — multi-intent recognition, syntactic- and semantic-based methods, neural real-time machine translation, and synthetic voices ■ Semantic and deep learning techniques (such as DNNs), enabling decision support and personalization ■
Sample Vendors:
Virtual Enterprise Assistants: Amelia; boost.ai; IBM Watson Assistant; Kore.ai; Omilia; Oracle Digital Assistant ■
Virtual Customer Assistants: Amelia; boost.ai; Omilia; Soul Machines; Yellow.ai ■
Range: Midrange (3 to 6 Years)
Gartner, Inc. | G00786204
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