The impact of AI techniques on insurance is immense. Many products and services either have embedded AI-based products or services or are going in that direction in the near future. This report on emerging technologies and trends in insurance analyzes 14 technologies in depth that have a profound influence on AI-based products and services (see Figure 1). AI-enabled applications and new use cases will enable innovative solutions and even create disruption in the way customers and employees engage with systems and with each other. Several technologies fall under this space, including CV, advanced VAs, intelligent applications and decision intelligence. ■ Responsible and human-centric AI highlights how AI can benefit people and society, manage and mitigate AI risks, and enable vendors to be ethical and responsible, while complementing AI with a human touch and with common sense. ■ Advancements in model-centric AI technologies are improving model accuracy, functionality and potential applications. Techniques like generative AI will enable use cases for ingesting, understanding and even generating various content, languages and speech. ■ Data-centric AI explores various data and analytics techniques to make sense of business data, as well as pushing AI-enabled decisions to be not only more accurate, but also explainable and ethical. AI technologies like tabular synthetic data and graph technologies fall into this category. ■
Gartner, Inc. | G00786204
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