CV delivers high impact as a critical business disruptor through 2025. CV is an essential precursor to automation through the analysis of unstructured image/video data, enabling new business models and new forms of engagement. Moreover, it will serve as the principal mechanism by which enterprises elicit real-time operational insights and business intelligence from large volumes of dark data assets (stored image and video).
Current and emerging use cases for CV include insurance specific use cases as well as industry use cases that improve risk management, such as:
Image analysis to determine age and type of damage for fraud detection ■
Claims estimation and vehicle damage assessment
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Wildfire property and damage assessment
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Property inspection, for example, roof for underwriting, risk selection or claims assessment. Video surveillance for security, worker safety, pandemic mitigation and
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Insurers, like other industries, can leverage CV to improve operational efficiency, avoiding or reduce costs and improve product or service quality. Insurers can also deliver data insights on business operations and frontline personnel such as claims adjusters or underwriters. Specifically, insurers can improve risk assessment to drive underwriting profitability and efficiencies, reduce loss as it relates to fraud identification, and deliver improved CX as core processes around claims handling and policy issuance are expedited. regulatory compliance across all industries. Examples include in-cab driver monitoring, in-store security threat identification, worker-machine interaction monitoring and health standards enforcement in food services. Adoption of these applications is accelerating, in line with the evolving threat environment.
Recommended Actions:
Map out the process for risk assessment, underwriting and claims to determine tasks where CV can help with business outcomes ■
Partner with core system (e.g., claims management solutions for P&C insurance) and adjacent vendors such as underwriting workstations to support an integrated, frictionless process. ■
Gartner, Inc. | G00786204
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