TRAINING & DEVELOPMENT MANAGER (FACILITIES MANAGEMENT) CANDIDATE INFORMATION PACK
CONTENTS King’s College London Estates and Facilities Your Team at King’s Job Description Person Specification Further Information How to Apply
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King’s College London
Since its foundation almost 200 years ago, King’s College London has been central to the establishment of London as one of the world’s foremost centres of academic excellence. Situated in the heart of what, by any measure, is one of the world’s most dynamic and inter- national cities, King’s benefits from being shoul - der-to-shoulder with London’s great institutions. While King’s has a proud history, which has served the King’s family well for generations and made a profound contribution to modern life and society, King’s is neither captured nor defined only by its past. Indeed, King’s aspires to tackle global challenges and serve society in a way that is contemporary, forward-looking and unrestrained. Mission and Vision Through our commitment to exceptional educa- tion, impactful research and genuine service to society, we are creating positive change in our communities, both in London and on the world stage. Our Strategic Vision 2029 looks forward to our 200th anniversary in 2029 and sets out our ambitious plans in five key areas:
• Challenging ideas and driving change through research; • Giving back to society through meaningful service; • Working with our local communities in Lon- don; • Fostering global citizens with an internation- al perspective.
King’s by Numbers
• 1829 - The foundation of King’s • More than 33,000 students from over 150 countries around the world • More than 185,000 alumni across the world • £273m annual research income • 6th in the world for research ‘power’ (2021 Research Excellence Framework) • Ranked 35th in the world (Times Higher Edu- cation World Rankings 2022) • 14 Nobel Laureates • 24th in the world in the Times Higher Educa- tion Impact Rankings that measure universi- ties against the United Nations’ Sustainable Development Goals (SDGs) • 100% of the electricity we purchase directly comes from UK wind energy (since October 2017). King’s target is to be net zero carbon by 2025.
• Educating the next generation of change-mak- ers;
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Fiona Elliot Associate Director
Greig Cave Head of RC&P
Business Support Administrator
Compliance Manager
John Conaghan Head of Security
Training Manager
Security Systems & Performance Manager
Project Delivery Manager
Gabriela Dejnacka Head of Cleaning Operations
Admin & Resource Team
Data Analyst
Deputy Head of Security
Logistics Supervisor
Trainer
Security Managers X 3
Out of Hours Security Manager
Cleaning Services Managers X 7
Out of Hours Deputy Security Manager X 2
Deputy Sec Managers X 3
Supervisor X 22 Posts
Security Supervision & Officers
Out Of Hours Security Operation
Estates & Facilities
Cleaning Ops
King’s Directorate of Estates & Fa- cilities is a key enabler of the uni- versity’s Strategic Vision 2029 and we have created a strategy which demonstrates our intent and sets out how the Estates & Facilities team will support the ambition of the university’s strategic vision. Our philosophy has been devel- oped using the Guiding Principles outlined in Vision 2029; we have worked with the teams across the other support functions, with our academic and research colleagues and our students so that we can ensure that the communities we serve are at the very heart of the directorate’s work. We know that everyone in King’s interacts with our physical assets and relies upon our service delivery therefore they need to: • be seamless • to work • be sustainable and safe • be enabling • support work and learning and; • enable growth
grow the task of developing, main- taining, managing and driving value from our physical infrastructure will become more complex. The Estates & Facilities strategy holds together our vision and ensures we can measurably improve the learn- ing and working experience of our student, staff and partners. Meeting our aims will not be with- out its challenges. Operating in cen- tral London means that King’s has some unique challenges ahead with an ambition to grow student num- bers and the level of research we undertake. This means we will need to make wise choices about where we focus our effort and resources. We will need to be clear about how we prioritise activity to ensure our decisions can support the overall purpose of King’s. We have a finite amount of space and resource and it is our job to help King’s manage our assets well. King’s has five campuses in central London consisting of more than 100 buildings ranging in age from the 1780s to the current day. Many are
listed and of great architectural sig- nificance. The campuses house a diversity of spaces, including teach- ing and learning environments, cut- ting edge research facilities, two chapels, cafes and restaurants, gyms and student residences. The Estates & Facilities team em- ploys more than 800 people with a vast range of expertise and skills, operating and maintaining facilities and providing services to ensure King’s remains one of the world’s top universities. Details of our Strategic Vision 2029 can be viewed at: https://www.kcl. ac.uk/aboutkings/strategy Details about our philosophy can be viewed at: https://www.kcl. ac.uk/aboutkings/orgstructure/ps/ estates/ef-philosophy-booklet-cur - rent.pdf Background to estates and facilities including an introduction from our Director of Estates, Nick O’Donnell can be viewed at: https://www.kcl. ac.uk/aboutkings/orgstructure/ps/ estates/about-us
The Cleaning and Security Services (CSS) Department was created following the successful insourcing of 400 staff in Aug 2019. Delivering in-house core soft services to c.150 buildings across a multi-campus estate, the department has stabilised post insourcing and is now well regarded across all levels of the university. King’s Security Department The 200 strong security team provides static guarding, customer service support and wayfinding, key holding, welfare support and security patrols. In addition, we provide a wide range of support to stu- dent and staff events and public events such as open days as well as incident and emergency manage - ment while providing a high-quality front line service to our student and academic community. King’s Cleaning Department The 250 strong cleaning team provides core cleaning to the entire estate including offices, classrooms, lecture theatres, labs, student residences and outdoor areas. In addition we offer deep cleaning, event support and emergency response ensuring that we provide a high quality front line service to our stu dent and academic community.
As King’s continues to mature and
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“With a workforce of ~250 staff, and a recently overhauled management structure which is em- bedding well, we now need to focus on how we can drive up cleaning standards. The launch of the BICSc Academy and the completion of LTP gives us a great base to build on. With the arrival of a dynamic Training Manager, I look forward to working with them to further build on this strong foundation and help drive the teams personal development. “
Gabriela Dejnacka, Head of Cleaning Operations
“Having recently joined King’s myself, I can see that there is a need to develop a training matrix for the Security team which will both upskill them in doing their key safety role on our campuses but will also empower them with the con- fidence to intervene in the most appropriate way to support our student and staff community.” John Conaghan, Head of Security “
Your Team at King’s
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“Since King’s made the decision to insourced the entire Cleaning and Security operation in Aug 19, and ensure that its entire workforce were on equal terms and conditions, we have had great ambition to improve standards and develop our own people through opportunity and enhanced training. With the recent creation of our own BICSc Academy; it makes it a perfect time to create a brand new role of Training Manager to imbed training across the team and ensure that we can deliver on our objects around personal development while ensuring the teams have all the necessary skills to do the very best job.”
“The introduction of a dedicated Training and Development Manager for the Cleaning and Security team is a key appointment in order for us to fulfill our com - mitments to both our staff and our building users. We are a people based service and investment in the team is an in- vestment in our future.” Greig Cave, Head of Resource, Compliance and Performance “
Fiona Elliot, Associate Director of Facilitiess
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Job Description
Post title
Training & Development Manager
Department/Division
Cleaning & Security Services Department (CSS)
Faculty
Estates & Facilities
Grade/salary
Grade 6 £42,405 to £49,785 per annum inclusive of London Weighting Allowance
Hours of work
Full time - 35hrs per week
Period of appointment
Permanent
Responsible to Responsible for
Associate Director of Facilities (CSS) Cleaning and Security training team;
Campus
All Campuses
ROLE PROFILE
ROLE PURPOSE
Communication & Networking • Act as the lead for CSS Training & Development and the department’s Fit for King’s programme and its commitments and behaviours. • Collaborate with colleagues to build and maintain professional, supportive internal relationships with key stakeholders within Estates & Facilities, including managers, staff, Fit for King’s role holders and key contractors and training providers. • Create and manage training programme communications and support the development and on-going management of the Training and Development SharePoint site (future development). • Oversee the co-ordination of schedules for training for both staff & trainers, ensuring clear and accurate information is provided. • Manage the venue booking process for training and all supplementary facilities and equipment. • Hold regular meetings with Key Stakeholders within CSS and the wider Estates & Facilities Department. Decision making, Planning & Problem solving. • Work with the Associate Director, CSS Heads of Service and Fit for King’s lead to plan for and deliver training and development projects and milestones with the ability to influence outcomes against an understanding of operational demands. • Oversee and manage the development of content of new training and development programmes, workshops and activities.
• Oversee the CSS Training and Development budget. • Ensure appropriate levels of Training collateral and supporting materials are maintained at all times. • Schedule and manage programme activities such as: BICS, SIA, First Aid, FFK, H&S training and assessments. • Advise users on application of the training matrixes and monitor appropriate use. Analysis & Research • Carry out relevant research to ensure departmental plans reflect current industry standards and ‘best practice’ • Produce reports and statistics on programme completion & feedback. • Produce reports on mandatory training completion for the Directorate
Strategy & Delivery • Support the development of a CSS Training Strategy that is consistent with the Estates & Facilities Directorate’s and wider university’s values and commitments. • Liaise with the Associate Director, CSS Heads of Service, Fit For Kings lead’s and wider Estates & Facilities team to carry out analysis of training and development needs and create a comprehensive training and development plan based on available resources and budget. • Responsible for the design and end- to-end delivery of the CSS Training Plan, ensuring the department is compliant with its statutory training requirements whilst fostering a culture of personal development across the department. • Deliver programmes as required, taking the lead in ensuring the delivery of BICS training and assessing for the department. • Implement periodic reviews of all training programmes to ensure training is of the highest quality and delivered in the most effective and efficient way. • Provide a world-class customer service and personal delivery of the Training and Development programme and the wider Fit for King’s commitments. • Champion the department’s Training and Development Plan throughout the Directorate and the university, delivering presentations for internal & external audiences as required.
The Training and Development Manager is responsible for the implementation of the CSS Training Strategy and the on-going management, oversight and delivery of Training and Development programmes for operational staff across the Department (~450 staff). The postholder will be key to understanding the training requirements, both essential and aspirational, of the CSS Management team for their front-line teams and translating those requirements into a delivered programme which ensures we are constantly improving the service offer. The postholder will act as a key point of contact and source of information for the team’s programmes, workshops, tools and services and advice on development for individuals. The post holder will also champion personal development of staff to achieve their full potential regardless of the social mobility challenges that may hinder success and will play a key role in supporting the delivery of CSS operations to provide a trusted, responsive and consistent service for all users while supporting the wider King’s Vision 2029 objectives.
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Person Specification
Eligibility to work in the United Kingdom - This post does not qualify for a Certificate of Sponsorship under Home Office regulations therefore the university will not be able to offer sponsorship for this role.
Education/Qualification & Training Essential: • Relevant training qualification or equivalent experience
Experience Essential: • Extensive knowledge of
Security and Cleaning services and operational delivery
Desirable: • SIA Licence holder
• BICS – Trainer / Assessor experience
Knowledge/Skills • Proactive & creative approach to work with a demonstratable focus on the customer and customer engagement • Exceptional organisational skills that reflect an ability to prioritise effectively, problem- solve/resolve issues and deliver with excellent attention to detail • Excellent interpersonal and communication skills both spoken and written combined with confident presentation skills • Knowledge of training planning • IT literate, standard Microsoft packages to a high standard • Ability to conduct data analysis and present data in a succinct and well-written manner
Desirable: • Experience of delivering in- house training Personal characterisitics/other requirements • Adaptable & flexible and with the ability to work effectively with minimal supervision including flexibility of location/ working hours to meet business needs • Flexibility in start/finish times/ campus location to meet business needs
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Further Information & How to Apply For a confidential conversation, please contact our advisor Anna Kacpraz: Anna Kacprzak | Resourcing Manager anna.kacprzak@mrgglobal.com | 07513 721 970
Applications should consist of a CV and short covering letter and should be sent to anna.kacprzak@mrgglobal.com
Closing date for applications is Sunday 22nd October 2023.
Their benefits include 27 days leave plus 4 closure days + the USS pen sion scheme (employer contributions of 19.5%). Full details can be viewed at https://www.kcl.ac.uk/hr/staffbenefits
KCL offers staff an additional days’ leave for voluntary work called ‘service time’.
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