Job Description
Post title
Training & Development Manager
Department/Division
Cleaning & Security Services Department (CSS)
Faculty
Estates & Facilities
Grade/salary
Grade 6 £42,405 to £49,785 per annum inclusive of London Weighting Allowance
Hours of work
Full time - 35hrs per week
Period of appointment
Permanent
Responsible to Responsible for
Associate Director of Facilities (CSS) Cleaning and Security training team;
Campus
All Campuses
ROLE PROFILE
ROLE PURPOSE
Communication & Networking • Act as the lead for CSS Training & Development and the department’s Fit for King’s programme and its commitments and behaviours. • Collaborate with colleagues to build and maintain professional, supportive internal relationships with key stakeholders within Estates & Facilities, including managers, staff, Fit for King’s role holders and key contractors and training providers. • Create and manage training programme communications and support the development and on-going management of the Training and Development SharePoint site (future development). • Oversee the co-ordination of schedules for training for both staff & trainers, ensuring clear and accurate information is provided. • Manage the venue booking process for training and all supplementary facilities and equipment. • Hold regular meetings with Key Stakeholders within CSS and the wider Estates & Facilities Department. Decision making, Planning & Problem solving. • Work with the Associate Director, CSS Heads of Service and Fit for King’s lead to plan for and deliver training and development projects and milestones with the ability to influence outcomes against an understanding of operational demands. • Oversee and manage the development of content of new training and development programmes, workshops and activities.
• Oversee the CSS Training and Development budget. • Ensure appropriate levels of Training collateral and supporting materials are maintained at all times. • Schedule and manage programme activities such as: BICS, SIA, First Aid, FFK, H&S training and assessments. • Advise users on application of the training matrixes and monitor appropriate use. Analysis & Research • Carry out relevant research to ensure departmental plans reflect current industry standards and ‘best practice’ • Produce reports and statistics on programme completion & feedback. • Produce reports on mandatory training completion for the Directorate
Strategy & Delivery • Support the development of a CSS Training Strategy that is consistent with the Estates & Facilities Directorate’s and wider university’s values and commitments. • Liaise with the Associate Director, CSS Heads of Service, Fit For Kings lead’s and wider Estates & Facilities team to carry out analysis of training and development needs and create a comprehensive training and development plan based on available resources and budget. • Responsible for the design and end- to-end delivery of the CSS Training Plan, ensuring the department is compliant with its statutory training requirements whilst fostering a culture of personal development across the department. • Deliver programmes as required, taking the lead in ensuring the delivery of BICS training and assessing for the department. • Implement periodic reviews of all training programmes to ensure training is of the highest quality and delivered in the most effective and efficient way. • Provide a world-class customer service and personal delivery of the Training and Development programme and the wider Fit for King’s commitments. • Champion the department’s Training and Development Plan throughout the Directorate and the university, delivering presentations for internal & external audiences as required.
The Training and Development Manager is responsible for the implementation of the CSS Training Strategy and the on-going management, oversight and delivery of Training and Development programmes for operational staff across the Department (~450 staff). The postholder will be key to understanding the training requirements, both essential and aspirational, of the CSS Management team for their front-line teams and translating those requirements into a delivered programme which ensures we are constantly improving the service offer. The postholder will act as a key point of contact and source of information for the team’s programmes, workshops, tools and services and advice on development for individuals. The post holder will also champion personal development of staff to achieve their full potential regardless of the social mobility challenges that may hinder success and will play a key role in supporting the delivery of CSS operations to provide a trusted, responsive and consistent service for all users while supporting the wider King’s Vision 2029 objectives.
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