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CONNECTING THE CHART MEMBER COMMUNITY
THE WATER’S FINE JUNE 2025
VISIONARY TRAINERS TRANSFORMING HOSPITALITY
Breakthrough Breakouts: Using AI in L&D Dive Deep in Redondo Beach! Let’s go beyond treading water with AI – together. This is the content you need now to leverage AI, build your skills, and lead in your company as an AI-powered trainer. (Check out more high-value breakout content on page 4!) AI for Hospitality: Embracing the Future with Confidence and Clarity Paul Miramontes, CHT Manager of Learning & Development, Galardi Group – Wienerschnitzel Michele Lange, CHT Director of Training, IHOP Intrigued?! Get a taste of what will be
presented in these AI breakouts on our Webinar. June 19 @ 2pm ET. Register at chart.org > Training Development & Events > Upcoming Webinars.
Explore AI from the fundamentals to emerging technologies.
Jack Woznick, CHT Director of Training & Development, BelAir Cantina Matthew Steele Manager of Training & Development, Galardi Group – Wienerschnitzel From Fryer Temps to Talking Chefs: How AI is Revolutionizing Restaurant Training
BYO Device to start creating and using custom AI tools immediately.
Future-Ready Learning Lab: AI, 360°, & 3D Immersive Design Certification Workshop
From Zero to Superhero: Partnering with AI as a Powerful Thought Partner and Co-creator
Andre Campbell M.S.Ed. CHE CLC Manager, E-Learning and Learning Technology, Sandals Resorts International
Jim Rich Vice President of Training, Mendocino Farms
BYO Device to level up your training programs with AI and immersive media.
Leverage AI to help tackle your toughest training challenges.
FOMO from the Louisville Conference Breakouts? Check out the recaps written by your peers at chart.org > Training Tools & Resources > Training Articles. Smiles, Everyone, Smiles: The Hospitality Leadership Dilemma – Patrick Yearout Guided by Greatness: My Journey as a CHART Facilitator – Audrey Benet From One Hospitality Professional to Another: Why Guest Safety Starts with You – Patrick Yearout Ditching the Highlight Reel: The Real, Messy, and Brilliant Side of Leadership – Angelina Sabatini Stop Shouting into the Void: 7 Ways to Make Your Staff Actually Care About Company Updates – Patrick Yearout Getting Folks on Board – Dr. Ivan Joseph
Did you know CHART has a looooong history of giving back to our conference host communities by doing a service event pre-con? Our project in Louisville at the winter 2025 CHART conference marked our 44th one! What a wonderful legacy of caring, and what a wonderful way to create lasting bonds with your CHART friends. In Louisville, 43 volunteers made: 189 rope toys 10 fleece blankets 44th Community Service Event with the Kentucky Humane Society
Thank you very much to our co-directors Winona Bullis and Kelli Laube for organizing such an impactful event. Snuggling with the puppies was an added bonus!
2 padded doggie beds 260 adoption packets
PresidenTalks Extend an Olive Branch
An olive branch has historically been used as a symbol of peace and reconciliation in various cultures. The phrase “extending an olive branch” implies the attempt to reconcile or the willingness to put aside past grievances and build a new relationship. Why do I bring this up? As training leaders, we carry the responsibility of building relationships and connections. If this is not established, it could be nearly impossible to set the stage for the changes needed in behavior that may be desired as the goal of any training objective.
CHART President Dr. Felicia White, Ed.D, CHT
It is important to remember that learners themselves bring experience, bias, and their own personal motivations into any learning interaction we may be responsible for. As the leader, we must extend the olive branch to create an environment where the learners are going to be receptive. This mindset can be carried out outside of the learning environment as well. We lead in a complex and ever-changing social and business climate, which has become the norm. This brings along with it learners who have preconceived notions, walls built up, and uncertainty about the future. (As does our professional network of members, friends, and family…) We must take this into account in who, what, and how we train. I encourage you to reflect to the last time you had the opportunity to reconcile in a relationship or build a new one and did (or didn’t). In what ways could you be the one to extend the olive branch first next time? My tattoo of an olive branch on my right arm – so when I reach out to shake hands with someone, I am extending an olive branch.
Louisville Conference by the Numbers We always like to report back to members the evaluation feedback from our conferences. Here is how Louisville performed! Thanks to everyone who filled this out – we rely on your feedback to make improvements to your CHART conference experience.
63 First Time Attendees rated their FTA experience 4.78 Conference Overall 4.6 Networking Opportunities 4.63 Content of Sessions Overall 4.37 Willingness to Attend another CHART Conference 4.76
Meet Your Redondo Beach Conference Team
We let ChatGPT lend a hand—and a sense of humor—for this one! To help you get to know the awesome volunteer crew behind our upcoming conference, we asked about their favorite pastimes: beach vibes, dance music, and travel dreams. ChatGPT took it from there, crafting some fun summaries that show off their personalities. Catch the rest of the team in next month’s issue of the flipCHART.
SILENT AUCTION CO-DIRECTOR Jay Hartwig Director of People and Retention, Fox Restaurant Concepts
On the beach, life is simple for Jay: toes in the sand, volleyball in play, and The Electric Slide on repeat. He dreams of skydiving—if only his wife agreed. Until then, Ireland tops the list: green hills, deep heritage, and a proper glass of Guinness and whiskey to toast it all.
FIRST TIME ATTENDEE CO-DIRECTOR Michele Lange Director of Learning and Development, IHOP
For Michele, the perfect beach day is a quiet spot, a sand chair, and sunshine—with some good people-watching, of course. ’80s and ’90s hits (Lenny Kravitz included) get her dancing every time. Paddle boarding in Long Beach still calls—and so does a dreamy river cruise through Germany.
ACTIVITIES CO-DIRECTOR Myisha Smith Corporate Director of Training, Pacifica Hotels
Give Myisha a paddleboard, Beyoncé on the speaker, and she’s in her happy place. She plans to chase fluency in Spanish now—finally making time for the challenge. Next stop? Italy and Spain, where rich culture, stunning architecture, and unforgettable food await her passport and her passion. ACTIVITIES CO-DIRECTOR Paul Miramontes Manager, Learning and Development, The Galardi Group - Wienerschnitzel For Paul, the beach is his reset—volleyball, waves, and letting the noise fade. Cue Everybody by the Backstreet Boys, and he’s singing with his buddies, no questions asked. He’s been far north to Iceland’s Northern Lights—now he’s eyeing the other extreme: a wild, sun-soaked safari in Africa. SERVICE EVENT CO-DIRECTOR Elisa Cain Senior Sales Manager, National Restaurant Association/ServSafe
For Elisa, beach joy looks like swimming with stingrays and dancing to I Gotta Feeling under the sun. She’s still chasing that zipline in Costa Rica—and dreaming of Greece, where blue waters, ancient beauty, and adventure wait just beyond the horizon.
FACILITIES CO-DIRECTOR James Lee Sr. Instructional Designer, IHOP
Since his work is intense and detail-oriented—crafting videos, fine-tuning training tools—James keeps it simple when he unwinds: a beach bonfire, gooey s’mores, and zero screens. Quiet, steady, and sharp, he’s the kind of teammate who makes everything run smoother, even if it’s behind the scenes.
Sample Verbatims from Louisville Evaluations
“I came to CHART with a goal to gain knowledge and advance my work skill set, but I left with so much more – the connections, the memories, the motivation to challenge myself to create a learning environment that advances all participants!” — Melissa Johns, Corporate Training & Project Manager, H.I. Development
“Being a First Time Attendee, I felt welcomed and pulled in from the beginning. I enjoyed the constant networking and interaction during the events.” — Colby Baird, Director, Café Excellence, Cotton Patch Café
“I most valued the networking and how open everyone was in sharing their successes and strategies.” — Kane Hauber, Field Trainer, Pizza Ranch
“The sessions were packed with value. I left feeling motivated and ready to lead with more authenticity and confidence.” — Shanlee Kasson, EVP of Ops Integrations, Teriyaki Madness
“My favorite part of the conference was completing a competency and getting great ideas from my new connections. I’m even going to use a book recommendation from one of my tablemates to create a new manager training on email etiquette and brevity.” — Nicole Marien, Director of Training & Development, Kiawah Island Golf Resort
“The conference overall was so incredibly well run. So much thought was put into everything!” — Ana-Maria DeCorso, Director of Training & Development, Millburn Deli
Suggested Improvements
“[Include] more activity, [there was] lots of sitting. Hands on examples and time for open discussions.”
“I’m not a fan of the older hotels. The rooms aren’t as nice and they tend to have less amenities than the modern locations.”
“I suggest cutting the 2-hour [5th track] sessions down to 90 minutes.”
“The agenda was not always easy to find.”
Council of Hotel and Restaurant Trainers P.O. Box 2835 Westfield, NJ 07091 chart.org (800) 463-5918
Please send content to flipCHART Managing Editor | Lisa Marovec, lisa@chart.org Deadline is 1st of the month for the next month’s issue | Back issues: chart.org
Tap into CHART’s collective knowledge with Ask My Peers (AMP) Are you making the most of the Ask My Peers forum? It’s one of your most valuable member benefits! Got a training challenge? Need best practices, employee recognition ideas, or vendor insights? Ask My Peers is your go-to members-only forum for real advice from fellow hospitality trainers. Access it anytime via logging into the CHART Member Center or CHART App (find it under "More" in the menu). Stay in the loop with "Weekly Digest" emails. You should be receiving weekly emails from "CHART Ask My Peers Admin"—check your inbox on Mondays! If you aren’t receiving it, you may need to update your preferences in the Ask My Peers forum. Follow the steps below: 3. Go to your profile by selecting "Account Settings" from the dropdown at top right. 4. Choose the "Subscriptions" tab to update your preferences and save changes. Email Susan at susan@chart.org if you have any trouble accessing your profile or if you need help updating your preferences. Member News Aleisha Achilles is now Manager of Talent & Culture at Salad and Go. 1. Log into the CHART Member Center at chart.org > top right. 2. Click "Ask My Peers" under the blue box or at top right. Jaycie Chance is now an Instructional Designer at PJ's Coffee of New Orleans, Ballard Brands.
Tayler Neugent is now Sr Manager, Catering at PLK at Restaurant Brands International.
More High-value Redondo Beach Breakout Content by Trainers for Trainers No fluff. No filler. Just incredible ROI. (Continued from page 1.)
Foundations of Psychological Safety: Creating a Learning Environment Where People Speak Up Coaching Without the Cringe: Guiding Young Staff Toward Professionalism Building Adaptive Talent: How L&D is Powering Agility in Hospitality and Restaurants Effective Training Methods for Apprenticeships in the Hospitality Industry The Beauty in Imperfection: A Kintsugi-inspired Workshop Sip, Sell, Succeed: Optimizing Your Beverage Training Making Time for FUN in the Workplace: Boosting Engagement and Productivity Transformative Leadership Development: Designing Impactful Learning for Lasting Results From Compliance to Culture: Making Mandatory Training Actually Matter
Register now at chart.org!
CHART 108
Se f Succes Redond Beac, CA Hpitalit Tainin Conferenc Augus 3-6 2025
Keynotes
The Trusted Leader: 8 Pillars That Drive Results David Horsager
Courage-Ready Culture™: How to Get and Keep Teams Engaged for Good Candace Doby
Founder, The Can-Do Company Author, A Cool Girl’s Guide to Courage
CEO and Best-Selling Author of Trust Matters, The Trust Edge, and The Trusted Leader Trust Edge Leadership Institute
Highlights of the Redondo Beach Conference
• BREAKOUTS: Thought-leadership experts lend fresh perspectives designed to help you do your job better • CHART TALKS: Quick-hit big ideas will expand your mind • COMMITMENT TO PEOPLE: The best and brightest in hospitality are celebrated at the awards dinner • SILENT AUCTION: A fun way to be a part of supporting our college scholarship program and the future of hospitality • PRE-/POST-CONFERENCE WORKSHOPS: These advanced sessions add even more value to your conference experience
The Things That Make ALL CHART Conferences Great
• NETWORKING: Numerous opportunities are incorporated right into the agenda to build high-quality connections • KEYNOTES: Nationally recognized speakers bring the spark and energy to general session • RESOURCE GALLERY: Member-recommended vendors fast-track your introduction to trusted solutions • SERVICE EVENT: An impactful way to support the host community and work side-by-side with others • HOSPITALITY SUITES: Nightly informal gathering to strengthen the bonds that will last throughout your career
Register Now!
Hospitality-specific Content by Hospitality Trainers for Hospitality Trainers
4 Rounds of Breakouts in Key Topics
• Technology & Artificial Intelligence • Training Skills & Certifications • Effective Instructional Design • Authoring Tools
• High-performing Teams • Interpersonal Communication • Diversity, Equity & Inclusion • Leadership & Culture
• Retention & Engagement Strategies • Talent Acquisition & Onboarding • Upskilling & Career Pathing • Change Management & Agility
Including these, and more!
For session descriptions and more details, go to chart.org and click on the banner photo. Or just follow this QR Code to go directly to the Redondo Beach Agenda.
The Redondo Beach conference will feature more than 18 breakout sessions on industry-specific hot topics. See the most up-to-date list of breakouts and their descriptions on the conference website. AI for Hospitality: Embracing the Future with Confidence and Clarity Michele Lange, CHT, Director of Training, IHOP Paul Miramontes, CHT, Manager of Learning & Development, Galardi Group – Wienerschnitzel From Compliance to Culture: Making Mandatory Training Actually Matter Dr. Jennifer Belk White, Ed.D., CHT, SHRM-SCP, SPHR, Vice President of Human Resources, General Hotels Corporation Making Time for FUN in the Workplace: Boosting Engagement and Productivity James Frank, Training Consultant, CHART Board Member From Zero to Superhero: Partnering with AI as a Powerful Thought Partner and Co-creator Jim Rich, Vice President of Training, Mendocino Farms Foundations of Psychological Safety: Creating a Learning Environment Where People Speak Up Curt Archambault, FMP, Partner Consultant, People and Performance Strategies Transformative Leadership Development: Designing Impactful Learning for Lasting Results Stephanie Lauridsen, Manager, Learning Technologies & Design, Jack in the Box, Inc. Future-Ready Learning Lab: AI, 360°, & 3D Immersive Design Certification Workshop Andre Campbell M.S.Ed., CHE, CLC, Manager, E-Learning and Learning Technology, Sandals Resorts International
From Fryer Temps to Talking Chefs: How AI is Revolutionizing Restaurant Training Matthew Steele, Manager of Training and Development, Galardi Group, Wienerschnitzel Jack Woznick, CHT, Director of Training & Development, BelAir Cantina Sip, Sell, Succeed: Optimizing Your Beverage Training Audrey Benet, Director of Training, GuestCounts Hospitality Angelina Sabatini, Manager of Training, Live Nation Entertainment – Venue Nation The Beauty in Imperfection: A Kintsugi-inspired Workshop Kelly McCutcheon, Group Director, Training, Whataburger Kim Evans, Director of Training, Hopdoddy Burger Bar Effective Training Methods for Apprenticeships in the Hospitality Industry
Carrie Alexander, Director of Workforce Development, American Hotel and Lodging Association Foundation (AHLAF) Jim Wilson, Director of Professional Advancement, National Restaurant Association Educational Foundation (NRAEF) Coaching Without the Cringe: Guiding Young Staff Toward Professionalism Patrick Yearout, CHT, FMP, Director of Innovation, Ivar’s Restaurants Safeguarding Hospitality: Active Threat Response Training to Boost Guest Safety & Elevate Team Confidence Jennifer Bonilla, CHT, CGSP, Career and Workforce Development Manager, National Restaurant Association/AHLEI Chip Romp, Senior Director, Workforce Development and Business Services, National Restaurant Association Imposter Syndrome: How to Stop Doubting Your Own Greatness and Start Living Your Best Life! Winona Bullis, Director of Training, GoTo Foods James Frank, Hospitality Training Consultant Building Adaptive Talent: How L&D is Powering Agility in Hospitality and Restaurants Kevin Adams, Vice President, Client Success and Solutions, ELB Learning
Pre- and Post-conference Workshops Get even more out of your CHART conference experience by adding on one of these sessions. You can sign up for them at the same time as you register for the conference. If you have already registered and would like to add one of these sessions, please email Susan@chart.org.
PRE-CONFERENCE WORKSHOPS: August 2 & 3 Articulate Storyline 360 2-day Intensive Workshop August 3 Certified Hospitality Trainer Review & Exam Competency Certificate Workshop: • Executive Track: Business Acumen
POST-CONFERENCE WORKSHOPS: August 6 Competency Certificate Workshop: • Trainer Track: On-the-Job Training Be the Trust Your Team Needs - Five Behaviors Workshop
See the agenda and session descriptions at chart.org > Upcoming Conferences
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