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Endnotes 1 Smartphone Ownership is Growing Rapidly Around the World, The Pew Research Center. February 5, 2019, from http://www.pewresearch.org 2 Social Media Fact Sheet, The Pew Research Center. June 12, 2019, from http://www.pewinternet.org/fact-sheet/social-media/ 3 New Autotrader Study: Consumers Want Big Changes to the Car Buying Process. Retrieved August 7, 2017, from Autotrader: http://press. autotrader. com/2015-03 31 4 Car Buyer Journey Study 2019, Cox Auto. https://www.coxautoinc.com/learning-center/2019-car-buyer-journey-study/ 5 Customer Experience Journeys Loyalty Loops versus Involvement Spirals, Journal of Marketing, American Marketing Association, June 2020. https://www. ama.org/2020/06/11/customer-experience-journeys-loyalty-loops-versus-involvement-spirals/ 6 Auto Finance Disruption: Putting Consumers in the Drivers Seat, January 2020, Forbes. https://www.forbes.com/sites/forbestechcouncil/2020/01/27/au- to-finance-disruption-putting-consumers-in-the-drivers-seat/?sh=f45016d329e8 7 Kiernan, John S, Q1 2021 Auto Financing Report, WalletHub. February 2021. https://wallethub.com/edu/cl/auto-financing-report/10131#key-findings
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