Dragon
All-Inclusive Door-to-Door
Holidays for Over-60s
August 2025 to
January 2026
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Contents
Holiday Calendar….pages 3 & 4
All- Inclusive Holidays….pages 5 - 16
About Your Holiday.…pages 17 - 21
How to Book Your Holiday…. inside back cover
Dragonfly is a small family-owned company & we’ve been organising holidays since the 1990s. A lot of love & time & care goes into carefully creating our all-inclusive holidays…and we can’t wait to share them with you.
So, dive into these pages and let the wings of your imagination carry you away….
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All-Inclusive Door-to-Door Holidays for Over 60s
Door-to-Door Service We collect you from your home by taxi & return you home at the end of your holiday (from Birmingham & surrounding areas) Comfortable Coach Travel With complimentary drinks and biscuits served to you on board the coach and comfort stops en route 3 & 4 Star Hotels Comfortable en suite accommodation at carefully chosen hotels with breakfast & evening meals Daily Excursions A well planned itinerary with interesting excursions including all admission charges Daily Lunches Light lunches at selected tearooms, restaurants & historic inns including lunch on your homeward journey Escorted by a Tour Manager A friendly & professional tour manager will
accompany your holiday throughout In-House Customer Scheme
Reassuring assistance in the event of illness or accident Our holiday prices include all of the above - your whole holiday from start to finish - there are no hidden extras!
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13 – 17 Aug “Celtic Caernarfon” pg 5
“ Dorset & Downton Abbey ” pg 6
4 – 7 Sept
“ Scarborough & the
14 – 18 Sept
North York Moors ” pg 7
“ Wiltshire, A Step Back in Time ” pg 8
22 – 26 Sept
“ The Enchanting Isle of Wight ” pg 9
4 – 9 Oct
19 – 24 Oct “ Autumnal Days on Devon ’s Coast” pg 10
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2 – 7 Nov “Autumn Colour in the Tweed Valley ” pg 11
11 – 15 Nov “ Sidmouth ’s Coastal Charm ” pg 12
15 – 18 Dec “ Thursford ’s Christmas Spectacular” pg 13
23 – 27 Dec “ Christmas Celebrations in Peebles ” pg 14
30 Dec - 2 Jan 26 “ New Year Celebrations at the
Heights ” pg 15
26 - 30 Jan “ A Winter Gathering at the Headland ” pg 16
(A full 2026 holiday brochure will be available in Autumn 2025)
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“ Celtic Caernarfon ”
Caernarfon with its mighty sea- facing castle & medieval city walls….
Wednesday 13th to Sunday 17th August 2025
The hotel The welcoming 3-star Celtic Royal Hotel is a well-known, historic hotel in the Welsh coastal walled town of Caernarfon. Caernarfon is close to the stunning Snowdonia National Park & also renowned for its magnificent, medieval castle, a UNESCO World Heritage Site. This comfortable hotel, dating back to 1794, has a spacious reception hall, the attractive Castell Restaurant, the Y Copa bar-lounge, several smaller snug-lounges & a superb leisure club with swimming pool, sauna, jacuzzi & steam room. Daily excursions & lunches
• An exciting 25-mile journey on the narrow-gauge Highland Railway through the stunning Snowdonian mountain range • A visit to the UNESCO world heritage site of magnificent medieval Caernarfon Castle & time to browse in Caernarfon’s narrow streets & stylish waterfront. • A visit to beautiful Plas Cadnant Hidden Gardens, Ynys Mon (Isle of Anglesey) (Daily lunches and all admission charges are included in holiday) Accessibility There is a hotel lift serving all floors. Also, unusually for a castle, some of the upper
levels of Caernarfon Castle (the King’s Gate) are also accessible for less mobile (via lift)
Caernarfon’s magnificent, medieval castle
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“ Dorset & Downton Abbey ”
Enjoy a day at Downton Abbey in support of Britain’s servicemen & women Thursday 4th to Sunday 7th September 2025 The hotel
The family-owned 3-star Marsham Court Hotel is set in an elevated location on Bournemouth’s East Cliff, overlooking the pier & beaches. The hotel has been attractively refurbished to offer a blend of contemporary design and friendly seaside ambiance. The elegant lounge & restaurant enjoy stunning views across Bournemouth Bay & the Retreat Bar offers seasonal evening entertainment. Award-winning gardens & sun terraces overlook the bay. Daily excursions & lunches
• A visit to the fascinating Royal Signals Museum at Blandford Forum • A local day with free time out & about in Bournemouth & Christchurch • A glorious day at ‘Downton Abbey’ (Highclere Castle) as part of their ‘Weekend to Remember ‘. As well as tours of the house & the Egyptian museum, there will be 1940s music & dancing, vintage car displays & a 'History of Flight' tent on the lawn! (Highclere Castle is directly enroute on our journey home so our visit is on Sunday) (Daily lunches and all admission charges are included in holiday) Accessibility There is a hotel lift serving all floors.
A glorious day at ‘Downton Abbey’
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“ Scarborough & the North York Moors ”
Savour the East Coast views & the wild beauty of the Moors …
Sunday 14th to Thursday 18th September 2025
The hotel Th e 4-star Crown Spa Hotel occupies a perfect sea-facing location on the Yorkshire coast in Scarborough. As Scarborough's first hotel (built in 1845) the interior of the Crown retains many of the original architectural features blending Victorian charm with modern luxury (the hotel often features in film & television productions!) Complimenting the excellent restaurant & lounge-bar, the hotel also has a 40-foot swimming pool, steam room, sauna & hot tub.
Daily excursions & lunches
• A visit to iconic cliff-top Whitby Abbey & Visitor Centre & time to explore the historic harbour & atmospheric little town at Whitby • A day experiencing the wild beauty of the moors including a scenic train ride from Pickering to Grosmont on the heritage North York Moors Railway • A fabulous day visiting magnificent 18th-century Castle Howard House & Gardens, privately owned by the Howard family for more than 300 years (Daily lunches and all admission charges are included in holiday)
Accessibility
There is a hotel lift serving all floors.
Boats moored in Whitby’s historic harbour
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“Wiltshire, A Step Back in Time”
An historic 17 th century hotel overlooking the marketplace in Chippenham
Monday 22nd to Friday 26th September 2025
The hotel The historic Angel Hotel faces the marketplace in the heart of the small town of Chippenham, in rural Wiltshire.
It’s a small hotel with much character, built around a pretty, walled courtyard garden. The main house has been recently refurbished & offers a comfortable lounge, a bar & brasserie and the stylish Market Place Restaurant. There is also a leisure club with a small indoor heated swimming pool. We will stay in comfortable bedrooms which are situated in the modern wing and are accessed across the enclosed courtyard garden. Daily excursions & lunches • A step back in time to nearby Lacock, a quintessentially English, medieval village whose timber-framed cottages & historical streets have featured in multiple films • A visit to Bristol dockyard’s magnificent steamship, Brunel’s SS Great Britain • The fascinating Alexander Keiller Museum, Avebury Manor & the ancient standing stones at Avebury at the heart of the UNESCO World Heritage site • A free afternoon to relax & explore Chippenham’s shops ( and the fabulous town museum & gallery located next door to the hotel) (Daily lunches and all admission charges are included in holiday) Accessibility Some of the rooms can only be accessed by stairs (there are ground floor rooms too) & we will discuss this when you book to allocate you a suitable room.
All-inclusive cost
£825 per person sharing a twin or double room.
Sole occupancy of a double or twin room at a £25 per room per night supplement
Avebury Manor Gardens
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“The Enchanting Isle of Wight”
Explore the history, heritage & old-world charms of this lovely island….
Saturday 4th to Thursday 9th October 2025
The hotel
The 3-star Channel View Hotel enjoys an elevated cliff-top location overlooking the ocean at Shanklin Bay on the enchanting Isle of Wight. The hotel’s Osborne Restaurant offers a relaxing view of the sea while you dine, and the Alverston Lounge-Bar, with its maple sprung dance floor, offers a variety of after-dinner entertainment. There is also an indoor swimming pool with a jet-spa and a sauna.
Daily excursions & lunches
Accessibility (Daily lunches and all admission charges are included in holiday) The hotel has steps to the entrance but there is also a side entrance with level access. There is a hotel lift serving all floors but there are also steps in several of the corridors to access bedrooms. • An idyllic journey on the heritage Isle of Wight Steam Railway & time to explore the Train Story Museum & Havenstreet, a restored 1940s station • A guided tour of Brading Roman Villa, one of the finest Roman sites in the UK now an award-winning Visitor Centre and Museum • A day at delightful Osborne House, the beloved island home of the late Queen Victoria including the nearby ‘royal’ church of St Mildred’s at Whippingham • A scenic day touring the West Coast & the ‘Back of the Wight’
The Isle of Wight, a small island with a big history
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“ Autumnal Days on Devon ’s Coast ”
Autumnal days on the English Riviera coast with its mesmeris ing views & wild, timeless beauty…. Sunday 19th to Friday 24th October 2025
The hotel The historic 3-star Headland Hotel & Spa faces the coast on the clifftops at Daddyhole, enjoying mesmerising views of the ocean in the Devonshire coastal town of Torquay,. Originally a summer villa, the hotel’s
Romanoff Restaurant is named after the family who once owned this unique property. It offers both an excellent menu & stunning views and the recently redesigned Gallery Lounge, which also enjoys sea-views from its terrace, is a perfect place to relax & socialise. The hotel has regular evening entertainment and there is also a luxurious hotel spa, with relaxing hydrotherapy pools and a sauna.
Daily excursions & lunches
Accessibility • A visit to N.T. Greenway House & Gardens, the private home of Agatha Christie which she called 'the loveliest place in the world' • A glorious scenic drive along the coast & the Exe estuary including a guided tour of the fascinating Teign Heritage Centre at Teignmouth • A morning at Kent’s Cavern , one of the most important Stone Age sites in Europe & probably the most accessible cave in the U.K. • A gentle river cruise along the River Dart from Totnes down to Dartmouth with time to explore this attractive little maritime town (Daily light lunches & all admission charges are included in holiday) There is a hotel lift serving all of our bedrooms. Kents Cavern has a concrete path & a few shallow steps (but there ’ s also a film available for less mobile)
‘ Punch & Judy ’ display at the Teign Heritage Centre
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“Autumn Colour in the Twe ed Valley”
Enjoy the beautiful Autumnal Colours of the scenic T weed valley….
Sunday 2nd to Friday 7th November 2025
The hotel The imposing 3-star Peebles Hydro sits in its own grounds with panoramic views stretching across the wooded Tweed Valley in the Scottish Borders; perfectly located on the outskirts of the small border town of Peebles. This large & elegant hotel offers stunning views across the valley from the restaurant and comfortable lounges. There is also a small gift shop, a hotel spa with swimming pool, spa bath & steam room & a micro gin- distillery in the grounds! Daily excursions & lunches
• A visit to fascinating 900-year-old Traquair, Scotland’s oldest inhabited house , lived-in by the Stuart family since 1491 & visited by 27 Scottish Kings & Queens • A relaxing day in the beautiful Scottish border town of Peebles visiting the John Buchan Story & browsing in the High Street filled with small independent shops • A day at Abbotsford, beloved home of famous author, Sir Walter Scott; with a guided house tour & time to explore the gardens & award-winning Visitor Centre • A visit to the Great Tapestry of Scotland at Galashiels; over 1,000 volunteer stitchers from the Borders to the Highlands & the Islands created this beautiful & intricate tapestry depicting the colourful stories of 12,000 years of Scottish history (Daily lunches and all admission charges are included in holiday) Accessibility There is a hotel lift serving all floors.
The baronial Entrance Hall at Abbotsford
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“ Sidmouth ’s Coastal Charm ”
A late season break in this most charming of Devonshire seaside towns
Tuesday 11th to Saturday 15th November 2025
The hotel The family-owned, 3-star Royal York & Faulkner Hotel is an elegant Regency hotel on Sidmouth’s Esplanade . Facing the beach, it enjoys fabulous views of the red rock cliffs of East Devon’s coastline & is close to the unique, independent shops of this charming town. The hotel has three comfortable lounges, including a sea-facing lounge and an elegant, oak-panelled restaurant that also faces the ocean. During our stay, the hotel will be festively decorated & the Faulkner lounge-bar will also offer a light program of seasonal themed evening entertainment during our stay. Daily excursions & lunches
• An informative & fun “Agatha Christie & Basil Fawlty ” themed tour with a local guide & a visit to the Agatha Christie Gallery at Torquay Museum • A fascinating guided tour of award-winning Coldharbour Mill, a fully working Victorian factory with heritage looms, wool spinning machines & an historic Beam Engine plus a traditional Mill Shop showcasing Devon tartan, textiles & yarns • Free time to enjoy Sidmouth’s seafront & unique, independent shops (plus a visit to Sidmouth Donkey Sanctuary!) (Daily lunches and all admission charges are included in holiday) Accessibility There are two hotel lifts serving all floors
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Agatha Christie, best-selling novelist of all time
“The Thursford Christmas Spectacular”
A seasonal extravaganza of singing, dancing, music & variety …
Monday 15th to Thursday 18th December 2025
The hotel Le Strange Arms Hotel is a beautifully located 4-star hotel facing the coast in the picturesque small village of Old Hunstanton in Norfolk. It ’ s an elegant brick-and-flint building, with comfortable lounges, a stylish sea-view restaurant and a conservatory enjoying views across the gardens to wide open Norfolk skies & the timeless tranquil coastline. The hotel will be beautifully decorated to welcome in the festive season & the holiday
includes lots of little seasonal extras including mince pies & ‘a t ipple ’ on board the coach & a traditional Christmas dinner with roast Norfolk turkey on one of the nights at the hotel. Daily excursions & lunches including; • Best seats for the fabulous matinee performance of the legendary Thursford Christmas Spectacular Show at Fakenham, a breathtaking seasonal extravaganza of singing, dancing, music & variety led by West End artists • A day at the historic Holkham Estate, with the Stories of Holkham Experience, time in the visitor centre & gift shop, lunch in the Courtyard Cafe & an exclusive visit to Holkham Hall stunningly decorated for Christmas & illuminated by candlelight. (Daily lunches and all admission charges are included in holiday) Accessibility There is a hotel lift serving all bedrooms.
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The legendary Thursford Christmas Spectacular
“Christmas Celebrations in Peebles” Celebrate Christmas amidst the timeless beauty of the Tweed Valley in the scenic Scottish borders
Tuesday 23rd to Saturday 27th December 2025
The hotel The beautiful 3-star Peebles Hydro in the Scottish Borders has a fabulous location on the outskirts of the charming small market town of Peebles, with panoramic views across the Tweed Valley forests in an area of outstanding natural beauty. This large & elegant hotel offers a warm welcome with a comfortable lounge-bar & restaurant, an elegant ballroom with a vaulted glass ceiling for evening entertainment, a large swimming pool, spa bath & steam room plus a little gift shop. The hotel will be fully decorated for Christmas, with a full program of seasonal entertainment, for us to enjoy some magical celebrations together. Daily excursions & lunches Over Christmas all our lunches, except for the homeward journey, will be included at the hotel so we shall be having morning & afternoon excursions out locally. As ever, the challenge is to find places to visit that are open over Christmas. Last year we visited Peebles, a very attractive traditional Scottish town with wonderful little gift shops, took a scenic drive into Glentress Forest & visited magical Rosslyn Chapel & Sir Walter Scott’s Abbotsford. W e’ll look closer to the time, once Christmas opening times are known, to see if we can vary this year’s excursions !
(Daily lunches and all admission charges are included in holiday) There is a hotel lift serving all floors - some of the corridors leading
Accessibility
to bedrooms have a few steps so please advise if you need level access.
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“ New Year Celebrations at The Heights ”
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Bring in the New Year overlooking the spectacular World Heritage Jurassic Coastline…
Tuesday 30th December 2025 to Friday 2nd January 2026
The hotel The 3-star Heights Hotel is an iconic landmark on the beautiful Isle of Portland at the heart of Dorset’s World Heritage Jurassic Coast (although an island, Portland lies just across the water from Weymouth & is easily reached by road). This unique hotel has an impressive large marble reception-lounge at the entrance & on the first floor, the stylish open-plan restaurant, bar-lounge & bistro enjoy panoramic views across Chesil Beach & Portland Harbour. The hotel will be festively decorated with seasonal entertainment in the ballroom or the stylish ground floor café-bar! On New Y ear’s Eve we celebrate with a four-course Gala Dinner in the ballroom & live music from a Crooner, singing ‘Ratpack’ classics, Swing & Soul from the 50s, 60s & 70s & a glass of fizz to welcome in the New Year! Daily excursions & lunches The holiday will include excursions & light lunches daily but, as yet we await confirmation of New Year opening times for local attractions (only available closer to the festive season). A short drive from the hotel is the iconic view of Portland Bill & there is also a fabulous scenic drive along the West Dorset Heritage Coast Road running alongside Chesil Beach which we plan to include within the holiday itinerary once we know where is open to visit! ( Daily lunches and all admission charges are included in holiday) Accessibility There is a hotel lift serving both floors
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“ A Winter Gathering at the Headland ” Chase away the winter blues & join our Winter Gathering on the English Riviera coast with its mesmerizing views & wild, timeless beauty…. Monday 26th to Friday 30th January 2026
The hotel The historic 3-star Headland Hotel & Spa faces the coast on the clifftops at Daddyhole, enjoying mesmerising views of the ocean in the Devonshire coastal town of Torquay,. Originally a summer villa, the hotel’s Romanoff Restaurant is named after the family who once owned this unique property.
It offers both an excellent menu & stunning views and the recently redesigned Gallery Lounge, which also enjoys sea-views from its terrace, is a perfect place to relax & socialise. The hotel has regular evening entertainment and there is also a luxurious hotel spa, with hydrotherapy pools and a sauna. Daily excursions & lunches • An entertaining half- day ‘Heritage Tour of Torquay’ with a wonderful local guide • A visit to beautiful Port Eliot, with a private house tour that includes Robert Lenkiewicz’s intriguing Riddle Mural & also takes us ‘below stairs’ to give a unique perspective on those who have owned, lived and worked there • The thatched- cottage village of Cockington with Cockington Court’s many art & craft studios & snowdrop-filled gardens & a welcoming village pub for lunch! • A free half day at our hotel (with the coach on hand to drop us at the harbourside & shops). We also have complimentary use of the hotel’s relaxing & rejuvenating hydrotherapy pools during our stay. (Daily light lunches & all admission charges are included in holiday) Accessibility
A hotel lift serves all bedrooms.
All-inclusive cost
£595 per person sharing a twin or double room. Single rooms at no supplement. Sole occupancy of a twin or double room at a £25 per night supplement
The hotel’s relaxing hydrotherapy pools
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All-Inclusive Holidays Dragonfly holiday prices are all-inclusive so they cover the cost of the whole holiday – there are no extras! Most coach holidays include coach travel, hotel accommodation and meals at the hotel as standard, but a Dragonfly holiday also includes a taxi collection from home, daily excursions, all entrance fees, light lunches out every day, hot drinks & biscuits on board the coach and the services of a friendly tour manager (in addition to the coach driver). We provide a stress-free holiday with all arrangements made and no additional expense so you can simply relax and enjoy yourself knowing everything has been taken care of. During a Dragonfly holiday, the only additional items our customers may wish to purchase are evening drinks from the bar, or an ice cream or souvenir during the day! We even include lunch on the way home! Door-to-Door Service Our holidays include taxi collections from home for customers living in Birmingham and the surrounding areas - so there’s no need to worry about travelling to meet our coach or struggling with your suitcase! We collect you from home by taxi and return you home at the end of your holiday. On the morning of departure, we bring you to our departure point at Hopwood where our friendly tour manager and driver are waiting to greet you. On arrival, your taxi driver will pass your luggage directly to our coach driver while our tour manager welcomes you onboard. Once everyone has arrived, we are ready to set off together and to enjoy the first of many complimentary hot drinks & biscuits on board the coach! Unless we are travelling further afield e.g. to Scotland, your collection time from home is rarely earlier than 8.30 am & as everyone is brought directly to the coach there is, of course, no additional travelling around to collect anyone else once we have all set off together from Hopwood! At the end of the holiday, we return to Hopwood by late afternoon where we are met by our homeward taxis. Comfortable Coach Travel Your holiday is on board a comfortable touring coach with w.c. & hot drinks facilities. During the coach journeys, our tour manager will serve you with complimentary refreshments - not just a standard tea or coffee – we also offer decaffeinated options, hot chocolate, herbal teas & bottled water (& even Bovril by special request!) plus delicious biscuits from family-owned company, Border Biscuits. We will always make at least two comfort stops
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en route to the hotel (with more comfort stops for longer journeys). There’s no rush & it’s most important to travel in comfort! 3-Star & 4-Star Hotels The hotels we use range from larger 3-star or 4-star hotels with leisure facilities to smaller 3-star hotels. Many of the hotels we use are family owned and individually run. All bedrooms have a private bathroom with complimentary toileteries, colour television & a tea & coffee hospitality tray as standard, and some hotels also offer additional little luxuries! We always visit a hotel before we use it, and many of the hotels we feature have been ‘tried and tested’ over the years by our customers to become firm favourites. Daily Excursions We invest a lot of time in researching & planning interesting itineraries for our holidays. You will see an outline of our planned excursions on each of the individual holiday pages. We create gently paced days, leaving at a civilised time after breakfast (usually 10 am) with scenic journeys & interesting places to visit. Everything happens at a relaxed pace & we also ensure that our itineraries are accessible to those of our customers who have more limited mobility. Our itineraries are planned with the benefit of over 30 years of experience in tour planning & management! Lunches We include a daily light lunch on all the holidays, starting from the first excursion day – just one course followed by a coffee (or tea!). There are a selection of light options to choose from, for example homemade soup & a roll or a freshly-made sandwich or a salad or jacket potato and there are also larger options available if desired. We find pleasant venues for lunch that complement our itineraries. Our customers frequently mention how enjoyable it is to have it all arranged for them, especially if they are travelling solo & it certainly adds to the friendliness of the holiday when we enjoy lunch together too. We don’t include lunch on the first day on the way to the hotel (most of our customers bring a sandwich with them & we do make a longer stop at lunchtime). We do include a final more substantial lunch on the homeward journey with the philosophy that it can be the main meal of the day (who wants to have to cook dinner when they get home at the end of a holiday?!) Breakfast & evening meals are, of course, included at the hotel.
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Tour Manager A friendly and helpful Tour Manager will be with you throughout the holiday from the moment you join us at Hopwood. Her duty is to manage our holiday itinerary and make sure that everything runs smoothly throughout the holiday (and of course to provide your complimentary refreshments on the coach!). She is also available to assist any customer who experiences a problem or unexpected illness during their holiday. Customers (and their families) often say how reassuring it is to know that there is always someone on hand if needed. Please do note, however, that if you are not usually independent then you must bring someone with you to care for you while on holiday as our Tour Manager is unable to provide individual care for customers. Accessibility While our holidays are designed to be best enjoyed by customers with good mobility, we are considerate to anyone with more limited mobility. The hotels we use either have passenger lifts to the bedrooms or a large number of ground floor rooms & where possible, we cater for special requirements, e.g. walk-in showers. You can bring a collapsible wheelchair on most of the holidays, provided you also bring a companion to assist you with it (but please mention this when you book so that we can ensure you have chosen a suitable holiday and make any necessary arrangements). When our itineraries include visits to stately homes, castles or gardens, although less mobile customers may not be able to see upper floors or all of the garden, there will always be sufficient interest on the ground floors & welcome garden benches to relax & enjoy the beautiful surroundings. Please note that all customers must be able to climb the steps onto and off the coach and to walk for short distances. Data Protection We keep details of your name, address, phone number and booking information on our company database. The information is used by Dragonfly solely for dealing with your holiday booking and also to send you brochures and other Dragonfly literature. Your details are held confidentially and securely, we do not store credit card details nor do we share customer details with any 3rd parties.
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Payment Options You can choose to pay your holiday in full at the time of booking or alternatively to pay a deposit & then make a final payment 8 weeks prior to the holiday. Also, if you prefer to break down the payment of your final balance into smaller monthly amounts, simply let us know when you book your holiday and we can arrange this to suit you. Holiday Vouchers Holiday Vouchers (for any amount) are available to buy for a birthday or Christmas gift or a special treat for a loved one. Please contact us for details. Security of your Holiday Payments In accordance with current regulations, we hold any payments you make to Dragonfly for your holiday in a separate Client Account until the holiday is completed. In-house Customer Scheme Over the years, we have developed systems to support our customers through unexpected illnesses & emergencies. Back in the late 1990s, we set up our Customer Care Scheme which is free for all our customers and has been running successfully ever since. It offers support & reassurance to our customers when they travel with us. Here are some of the things that we cover … Our Cancellation Refund Scheme The refunds detailed on the following page are given to any customer who cancels a holiday, regardless of whether or not you are cancelling due to an existing illness. We don’t request doctor’s notes or proof of your illness and we don’t send out lengthy forms to complete (the last thing you need if you are feeling ‘under the weather’!) Medical Assistance on Holiday If any of our customers fall ill during their holiday, our Tour Manager will make any necessary phone calls and will arrange medical assistance through the National Health Service. We will also arrange & pay for transport to & from a local surgery or hospital & wherever possible our tour manager will accompany you.
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Getting you Safely Home If any of our customers have to stay in hospital and are unable to return with the coach at the end of the holiday, we will arrange and pay for a private transfer to bring them safely home when they are well enough to travel. Personal Insurance Cover Although Dragonfly’s Customer Scheme is designed to cover some of our customers ’ needs, please note that it is simply an in-house scheme and NOT a holiday insurance. We strongly advise that you consider making your own arrangements for insurance to cover you in the possible event of you needing to cancel your holiday booking at short notice. Cancellation Refund Scheme We understand that it is difficult to cancel a holiday that you have been looking forward to, and we always aim to help you as sensitively as we can. As soon as you call us, we take your cancellation from the date of your phone call & the earlier you can inform us of your cancellation, the more we shall be able to refund. The initial £100 deposit paid to confirm your booking is unfortunately non- refundable. However, if your cancellation is more than 8 weeks before the holiday departure date, we will be able to arrange to transfer a credit to a future holiday. Should you need to cancel after the due date of the final balance payment (usually 8 weeks before the holiday departure date) but prior to the last 2 weeks before departure, we can refund or transfer 60% of the final payment. ** If you cancel within 2 weeks (14 days) prior to departure, but before the final week (7 days) prior to departure we can refund 25% of the final payment. ** If you cancel within the last week (7 days) we unfortunately cannot guarantee any refund. If you would like to transfer your holiday into another person’s name we can do this without any charge & we will always make every effort to help our customers as much as possible on an individual basis ** Different refund conditions apply for our Christmas & New Year holidays (pages 14 & 15) which will be advised when booking.
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How to Book Your Dragonfly Holiday
Enjoy browsing through this holiday brochure to select your favourite holiday. 1. Either call the freephone number below or send an email to hello@dragonflyholidays.co.uk
2. We’ll check availability for you and also answer any questions you may have about your holiday & help you with any special requirements or requests. 3. You can confirm with either a deposit of £100 per person or alternatively pay the holiday in full. We accept payments by card over the phone or by bank transfer or by post (cheques payable to ‘Dragonfly’) 4. Start looking forward to your all-inclusive Dragonfly holiday!
Freephone 0800 018 8485 Dragonfly Holidays
Wykeham House, 3 Station Road, Okehampton, Devon, EX20 1DY
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www.dragonflyholidays.co.uk
hello@dragonflyholidays.co.uk
Customer freephone
0800 018 8485
Find us on Facebook @
Dragonfly.Holidays.For.Over.60s
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