Tour Manager A friendly and helpful Tour Manager will be with you throughout the holiday from the moment you join us at Hopwood. Her duty is to manage our holiday itinerary and make sure that everything runs smoothly throughout the holiday (and of course to provide your complimentary refreshments on the coach!). She is also available to assist any customer who experiences a problem or unexpected illness during their holiday. Customers (and their families) often say how reassuring it is to know that there is always someone on hand if needed. Please do note, however, that if you are not usually independent then you must bring someone with you to care for you while on holiday as our Tour Manager is unable to provide individual care for customers. Accessibility While our holidays are designed to be best enjoyed by customers with good mobility, we are considerate to anyone with more limited mobility. The hotels we use either have passenger lifts to the bedrooms or a large number of ground floor rooms & where possible, we cater for special requirements, e.g. walk-in showers. You can bring a collapsible wheelchair on most of the holidays, provided you also bring a companion to assist you with it (but please mention this when you book so that we can ensure you have chosen a suitable holiday and make any necessary arrangements). When our itineraries include visits to stately homes, castles or gardens, although less mobile customers may not be able to see upper floors or all of the garden, there will always be sufficient interest on the ground floors & welcome garden benches to relax & enjoy the beautiful surroundings. Please note that all customers must be able to climb the steps onto and off the coach and to walk for short distances. Data Protection We keep details of your name, address, phone number and booking information on our company database. The information is used by Dragonfly solely for dealing with your holiday booking and also to send you brochures and other Dragonfly literature. Your details are held confidentially and securely, we do not store credit card details nor do we share customer details with any 3rd parties.
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