Payment Options You can choose to pay your holiday in full at the time of booking or alternatively to pay a deposit & then make a final payment 8 weeks prior to the holiday. Also, if you prefer to break down the payment of your final balance into smaller monthly amounts, simply let us know when you book your holiday and we can arrange this to suit you. Holiday Vouchers Holiday Vouchers (for any amount) are available to buy for a birthday or Christmas gift or a special treat for a loved one. Please contact us for details. Security of your Holiday Payments In accordance with current regulations, we hold any payments you make to Dragonfly for your holiday in a separate Client Account until the holiday is completed. In-house Customer Scheme Over the years, we have developed systems to support our customers through unexpected illnesses & emergencies. Back in the late 1990s, we set up our Customer Care Scheme which is free for all our customers and has been running successfully ever since. It offers support & reassurance to our customers when they travel with us. Here are some of the things that we cover … Our Cancellation Refund Scheme The refunds detailed on the following page are given to any customer who cancels a holiday, regardless of whether or not you are cancelling due to an existing illness. We don’t request doctor’s notes or proof of your illness and we don’t send out lengthy forms to complete (the last thing you need if you are feeling ‘under the weather’!) Medical Assistance on Holiday If any of our customers fall ill during their holiday, our Tour Manager will make any necessary phone calls and will arrange medical assistance through the National Health Service. We will also arrange & pay for transport to & from a local surgery or hospital & wherever possible our tour manager will accompany you.
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