Getting you Safely Home If any of our customers have to stay in hospital and are unable to return with the coach at the end of the holiday, we will arrange and pay for a private transfer to bring them safely home when they are well enough to travel. Personal Insurance Cover Although Dragonfly’s Customer Scheme is designed to cover some of our customers ’ needs, please note that it is simply an in-house scheme and NOT a holiday insurance. We strongly advise that you consider making your own arrangements for insurance to cover you in the possible event of you needing to cancel your holiday booking at short notice. Cancellation Refund Scheme We understand that it is difficult to cancel a holiday that you have been looking forward to, and we always aim to help you as sensitively as we can. As soon as you call us, we take your cancellation from the date of your phone call & the earlier you can inform us of your cancellation, the more we shall be able to refund. The initial £100 deposit paid to confirm your booking is unfortunately non- refundable. However, if your cancellation is more than 8 weeks before the holiday departure date, we will be able to arrange to transfer a credit to a future holiday. Should you need to cancel after the due date of the final balance payment (usually 8 weeks before the holiday departure date) but prior to the last 2 weeks before departure, we can refund or transfer 60% of the final payment. ** If you cancel within 2 weeks (14 days) prior to departure, but before the final week (7 days) prior to departure we can refund 25% of the final payment. ** If you cancel within the last week (7 days) we unfortunately cannot guarantee any refund. If you would like to transfer your holiday into another person’s name we can do this without any charge & we will always make every effort to help our customers as much as possible on an individual basis ** Different refund conditions apply for our Christmas & New Year holidays (pages 14 & 15) which will be advised when booking.
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